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Location

Newark, DE | United States

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Job description

Job Description

Job Description 

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Credit Journey, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and recommend adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Monitor platform health and identify emerging delivery and customer impacts
• Coordinate Incident Management process with Chase technology teams and platform vendor to assess business impact, analyze root cause and contribute timely issue resolution
• Provide relationship management for Credit Journey vendor; coordinate and facilitate vendor deliverables across product & servicing initiatives, ad-hoc requests, and vendor issues with Credit Journey stakeholders
• Support production deployments of internal Chase Credit Journey servicing tool through business validation
• Drive collaboration through effective partnership across product owner, technology, analytics and vendor teams 
• Maintain alignment to key firmwide policies and standards, including data management and governance for usage and record retention
• Execute and monitor business controls, ensuring proper design and effectiveness
• Lead root cause analysis of control breaks, anticipate process opportunities and gaps, and mitigate issues in a timely manner

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Good understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Demonstrated prior experience working in a highly matrixed, complex organization
• Demonstrate organizational skills with a high level of proactive, personal initiative, good work ethic, and ability to work across functional teams
• Excellent critical thinking and analytical skills
• Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment 
• Customer-focused with the ability to turn insights into action

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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