Location
Brooklyn, NY | United States
Job description
About This Role
We’re looking for hospitality professionals to join our Guest Relations Department. As our company expands, we’re looking to build a team of creative, organized, and passionate leaders.
Reservationists are responsible for providing warm hospitality to guests through email and phone correspondence; making, confirming, and managing reservations; maintaining a general knowledge of all businesses; and completing operational tasks. Reservationists will be the first point of contact for guests and are expected to provide impeccable hospitality.
Reservations & Communication
- Maintains warmth, hospitality, and professionalism in all correspondence with guests.
- Has a strong working knowledge of Sunday Hospitality reservations software and reservation policies.
- Finds creative solutions to elevate guest experiences.
- Helps coordinate large party reservations, private dining requests, or special circumstances with management and front door teams.
- Excellent communication skills with management, team members, and restaurants.
- Prioritizes a warm, hospitable, and friendly environment for guests and co-workers
Additional Skills and Responsibilities
- Exudes excellence in hospitality both for internal and external guests.
- Excellent time management, organizational skills, and problem-solving skills.
- Proficient in a variety of technology systems, particularly reservations software.
- The ability to define and effectively solve a variety of changing situations under stress; ability to adapt to changing circumstances.
- Passion for exceptional hospitality, food, and beverages.
- Self-driven, results-oriented; ability to thrive in a fast-paced environment.
- Flexible work schedules, including nights, weekends, and holidays.
What We Offer
We offer a competitive wage, alongside a 401(k) retirement plan, PTO, and a full medical, dental, and vision insurance package.
What You Bring
- Minimum of 1+ years’ front of house experience in a high-volume restaurant, Maitre D' experience a plus
- Experience with Resy or similar reservations platform preferred
- A positive attitude and passion for providing exceptional hospitality service
- A strong working knowledge of various reservations software
- Flexible work schedules: the ability to work nights, weekends, and holidays
Sunday Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job tags
Salary
