SunPower
Location
Providence, RI | United States
Job description
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SunPower needs YOU as a Regional Field Services Manager (O&M) ! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you!
Summary of Role:
As the Regional Field Service Manager, you will play a critical role in overseeing and optimizing the performance of our field service teams to ensure timely and high-quality delivery of O&M services to our customers. Reporting to Sr. Director of Field Service, you will be responsible for supervising and supporting Field Service Supervisors, promoting a safety-first and engaging culture, delivering continuously improving results, implementing best practices, driving improvement initiatives, and delivering an excellent customer experience.
Depending on the position offered, other forms of compensation may be provided as part of a total compensation package including annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program that includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more. For more information, please visit our benefits site at
.Essential Duties & Responsibilities:
Supervise and support Field Service Supervisors in day-to-day operations, ensuring the timely completion of service requests, reporting, and training requirements
Develop and implement strategies to promote a safety-first and engaging culture among field service teams, including regular training sessions, safety protocols, and compliance with SunPower safety standards
Develop and drive continuous improvement initiatives by identifying and implementing best practices related to schedule optimization, troubleshooting procedures, and customer service standards
Collaborate with cross-functional teams, including customer care, installation, and quality to optimize workflow efficiency and enhance overall customer satisfaction
Monitor and analyze key performance metrics to evaluate the performance of field service teams, identify areas for improvement, and implement corrective actions as needed
Partner with leadership to develop and execute annual and quarterly operating plans including headcount, vehicles, tools, and training to ensure cost-effective service delivery
Provide leadership and guidance to field service teams, fostering a collaborative and high-performance work environment
Establish, evaluate, and continuously improve the necessary processes, procedures, training, and metrics, to operate an industry-leading Field Service Team
Contribute to delivering key departmental goals and objectives
Resolve escalated customer service issues in a timely and satisfactory manner, ensuring customer satisfaction
Stay updated on industry trends, technological advancements, and regulatory changes
Minimum Qualifications:
3+ years of residential solar Operations & Management experience
5+ years of PV and PV + Storage installation and service experience
Proven experience in a leadership role within the solar industry, with a strong background in field service management
Extensive knowledge of solar and solar plus storage systems, installation techniques, troubleshooting practices, and electrical systems
Demonstrated ability to develop and implement safety protocols and best practices
Proven ability to provide training, feedback, performance management, and leadership to others
Experience developing and managing annual operating plans and budgets
Ability to understand, evaluate, problem-solve, and communicate PV+ storage plans and documents
Capable of influencing others and developing strong cross-functional relationships
Excellent communication, interpersonal, and leadership skills
Strong analytical and problem-solving abilities
Ability to make data-driven decisions
Experience with Salesforce and Oracle Fusion
Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and MS Project
Must be able to successfully pass a pre-employment criminal and driving screen
Motivated self-starter, willing to take initiative
Preferred Qualifications:
2+ years of departmental leadership experience
Bachelor's Degree
Residential solar operations leadership experience
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/All Genders/Protected Veterans/Disabled (
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation:
. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company's obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
Diversity at SunPower: Equal Opportunity Employer
SunPower Corporation is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. SunPower's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
SunPower is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Accommodation for Applicants
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation:
. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
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