Sysmind LLC
Location
Stamford, CT | United States
Job description
Job Title - Support Executive
Location - Stamford, CT/Hartford, CT(Onsite)
Job Description :
A skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team.
As a Desktop Support Technician, you will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, and assisting employees, including our Senior Management Team experiencing IT difficulties.
You will:
Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.
Configure workspace as requested.
Repair, test, image and clean PC's, laptops, monitors, printers and other related hardware.
Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings.
Provide support to network team in troubleshooting issues with network hardware.
Support desktop engineering team in imaging and testing new configuration changes.
Manage mobiles (iOS and Android) hardware assets.
Co-ordinate with vendors to repair and test hardware.
Collaborate with engineering teams to develop/test automation scripts using python/PowerShell/shell scripting to self-heal known issues of video conferencing and M365 Suite
Developing synthetic monitoring for all End user computing services
Work out of our Stamford or Shelton offices based on the business need.
As a Desktop Support Technician,
Bachelor's degree in computer science or related field.
5+ years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops.
Experience in fixing hardware issues related to PC / Laptop and IT accessories.
Experience in handling Video Conference configuration and troubleshooting and performing health checks using Grafana / Dynatrace / Splunk.
Experience collaborating with engineering teams to develop/test automation scripts using python / PowerShell / shell scripting.
Experience in developing synthetic monitoring for all End user computing services.
Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro.
Knowledge of security patching, software packaging & deployment and mobile device management.
Preferred
Good understanding of Agile Scrum/Kanban, JIRA Project and Confluence, as demonstratable through formal education or direct experience.
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