Employee Relations Manager
Driscoll Children's Hospital
Location
Corpus Christi, TX | United States
Job description
Where compassion meets innovation and technology and our employees are family.
Thank you for your interest in joining our team! Please review the job information below.
General Responsibilities: The Employee Relations Manager supports the organization by serving as an advisor to department directors/managers/supervisors and HR business partners and provide them counseling and consultative assistance on a variety of employee relations issues. The Employee Relations Manager assists with the resolution of employee relations issues/conduct concerns, the complaint resolution process, and the interpretation of DCH policies and procedures as well as state/federal employment laws.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.
- Advise HR business partners and leaders regarding complex employee relations situations and the interpretation of HR policies, labor, and state/federal employment laws.
- Conduct in depth investigations of significant issues/claims such as discrimination, harassment, sexual harassment, workplace violence, and other matters that involve complex, time-consuming and/or difficult efforts/concerns.
- Manage the resolution of employee relations matters related to disciplinary actions, conflicts and interpretation of established policies and administrative practices in a timely and effective manner.
- Assists leadership in evaluating employee relations issues and in determining appropriate resolution.
- Assists managers and supervisors in developing effective performance improvement action plans.
- Prepares investigative reports and maintains comprehensive records in database system for trend analysis. as well as Prepares documentation and reporting that accurately reflects investigations, resolutions, and outcomes.
- Oversees process and/or conducts exit interviews in a timely manner and prepares turnover analysis reports.
- Recommends retention programs based on data collected from exits, employee surveys and employee complaints.
- Assess, design, and deliver training on employee relations and labor issues as requested by, or in support of, HR business partners and leadership.
- Lead special projects aimed at improving organizational processes and practices associated with employment-related activities.
- Provides support, coaching, and advisement to the HR Business Partners concerning employee relations, labor relations and performance management matters.
- Responds to HR related issues reported through alert line and EAG.
- Consults with legal counsel on as needed bases with approval of Sr. Director.
- Travels to off-site locations as needed to meet with management and employees to handle employee relations concerns.
- Represents DCH in handling unemployment claims.
- Works with Director to research, investigate, and gather data to respond to claims filed through outside agencies, including Texas Workforce Commission, Equal Employment Opportunity Commission, etc...
- Maintains utmost level of confidentiality at all times.
- Adheres to hospital policies and procedures.
- Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Education and/or Experience: - Bachelor's degree from accredited college or university in Employee Relations, Human Resources or related field; plus 3-5 years of professional human resources generalist or employee relations experience required.
- Advanced knowledge of Human Resource principles and practices, including employee relations, organizational behavior, negotiations, and performance management.
- Advanced knowledge of federal, state, and local employment laws.
- Generalist knowledge of Human Resource principles involving compensation, benefits, recruitment, and selection is needed.
- Ideal candidate will have strong information systems & analysis background with Microsoft Word and Excel knowledge.
- Demonstrated ability to independently organize and prioritize responsibilities.
- Strong writing and verbal communication skills.
- PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
Certificates, Licenses, Registrations. PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
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