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Location

Phoenix, AZ | United States

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Job description

Communications Manager

Job ID

155620

Posted

16-Feb-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Communications/Public Relations

Location(s)

Remote – US – Remote – US – United States of America

JOB SUMMARY

CBRE’s Global Workplace Solutions organization believes that every place of work can be a

competitive advantage for our clients and works with them to make real estate a meaningful

contributor to organizational productivity and performance.

One of our fastest growing accounts supporting the world’s largest online retailer is looking for an

experienced, creative, and dynamic internal Communications Manager who is passionate about

employee culture and loves to use different forms of communication to connect and engage

employees across an organization.

In this role, you’ll be a key leader of the Communications team, responsible for leading and inspiring

a team of communication professionals, driving strategic communication initiatives, programs, and

employee engagement, enhancing communications processes and technologies, and ensuring that

our client’s communication program is impactful, aligned with client and GWS objectives, and

compliant with language requirements

The ideal Communications Manager takes a holistic approach and is a self-starter who is

comfortable operating in a high-volume and fast-paced environment, and who can efficiently

synthesize a clear message from a vague idea, and manage numerous deliverables under tight

deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Provide strategic oversight for our comprehensive communication program, including

internal communications for employee engagement, talent marketing, people (HR)

communications, and language compliance. This includes shaping and driving multi-channel

communication tactics (email, video, etc.), driving and enabling a consistent communications

plan and rhythm.

- Establish annual goals and key performance indicators for the communication program,

measuring progress and success through data-driven metrics.

- Coach and develop team members, providing growth opportunities, performance feedback,

and guidance to enhance their skills and capabilities.

- Collaborate with cross-functional teams (HR, HSE , Finance, etc.) to develop and execute

communication strategies that drive employee engagement, align with company values,

attract top talent, and achieve business objectives. This may include including creating

templates, proofreading, and providing guidance on messaging and program rollout.

- Establish relationships with key stakeholders across our account to understand community

needs and identify resource and development opportunities.

- Provide our account leaders with communications support and counsel, including incorporating

company thought leadership in communications as well as counsel on situational and change

management communications.

- Lead the development of quarterly business reviews for the client, compiling comprehensive

whitepapers on program effectiveness, achievements, and opportunities for improvement.

- Drive change management communication initiatives, ensuring that organizational changes

are effectively communicated to employees and stakeholders.

- Ensure language compliance across communication materials, collaborating with translation

vendors to ensure accurate translation and cultural sensitivity.

- Elevate communication programs through process efficiencies, technological enhancements,

and innovation, driving continuous improvement in communication strategies.

- Provide thought leadership and visionary direction for the team and various account

programs.

- Make data-driven decisions, regularly assessing program effectiveness through metrics and

feedback to refine strategies and achieve optimal results.

- Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within a single functional or operational area.

Mentors and coaches team members to further develop competencies. Leads by example and

models behaviors that are consistent with the company’s values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

- 6+ years related communications experience

- Experience in employee or internal communications or similar

- Strong verbal and written communication skills, with the ability to clearly articulate complex issues

and deliver compelling information to an employee audience.

- Strong interpersonal skills and the ability to build and maintain relationships at all levels of

the organization.

- Proven track record in developing key messages and communications plans for varied deliverables

and audiences, and a creative eye for design.

- Passion for communications, creativity, and storytelling, including being thoughtful about how

new channels and tools are creating new ways to inform and engage people.

- Ability to think strategically, innovate, and problem-solve in a dynamic and evolving

environment.

- Strong project management and organizational skills and experience balancing competing

projects and priorities.

- A customer- and inclusion-obsessed mindset.

PREFERRED QUALIFICATIONS

- Know how to leverage multiple channels to land meaningful communications

- Strong cross-group collaboration skills and ability to drive coordination across all levels and

stakeholders

- Growth mindset and a pre-disposition to learning culture

- Ability to manage multiple communication projects simultaneously and drive strong work-back

plans

- Thrive in a fast-paced, ambiguous environment and ability to adapt plans and approaches realtime to meet business needs

- Business maturity and experience working with senior executives, and the ability to work

independently; seeking guidance, coaching, and assistance from both direct leadership and the

CVPs as needed

- Ability to see the big picture to determine how the fine details fit the broader strategy

- Skilled in process improvement, technology integration, and optimizing communication

effectiveness

- A collaborative and inclusive leadership style, with a focus on developing and empowering

team members.

EDUCATION and EXPERIENCE

- Bachelor’s degree (BA/BS) from 4-year college or university, preferably in a writing-intensive

and/or Humanities discipline such as English, Journalism, Communications, Marketing, etc.

- Minimum of 6 years of relevant experience and/or training. Management experience preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

- Strong presentation skills, with the ability to communicate effectively verbally and in writing.

- Able to communicate effectively and build relationships with a wide variety of audiences in

different functional areas.

- Able to comprehend, analyze, and interpret complex documents/concepts, and distill them into

straightforward and concise communications.

- Able to write in a grammatically correct and clear style, and adapt writing style to suit the

particular deliverable.

- Able to proofread and edit materials created by others.

FINANCIAL KNOWLEDGE

- Requires intermediate to advanced knowledge of financial terms and principles. Ability to

calculate intermediate figures such as percentages.

REASONING ABILITY

- Able to think strategically and critically.

- Able to analyze and solve problems, and suggest multiple possible solution

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