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IT Service Desk Representative I-V


Medical Mutual


Location

Dublin, OH | United States


Job description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.


Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.


Efficiently and effectively answers incoming phone calls from subscribers, providers, and staff, by resolving technical issues identified as Tier 1 and Tier 2 level support. Monitors Tier 1 and Tier 2 tools and scripts to ensure accuracy. Resolves the majority of technical issues as demonstrated through high resolution percentages. Assists in maintaining all Service Level Agreements and assists team lead and supervisor as needed.


Responsibilities

Qualifications


Education and Experience

Professional Certification(s) Technical Skills and Knowledge Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:



A Great Place to Work Excellent Benefits An Investment in You


About Medical Mutual


Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.


There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Our plans provide peace of mind to more than 1.5 million Ohioans.


We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we aree proud of our rich history with the communities where we live and work.


At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.


We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.


Job tags

Holiday workCasual workRemote job


Salary

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