Location
Nashville, TN | United States
Job description
FOR IMMEDIATE DETAILS about this position, please feel free to contact ANY of us directly:
Recruiting Contacts:
Kiana Arevalo (949) 991-8285 // [email protected]
Sumit Kumar (469) 935-4505 // [email protected]
Michell Casey (949) 860-4715// [email protected]
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** We will NOT accept 3rd Party (C2C) Contractors **
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Position: Desktop Support
JOB REF#: 42103 - 61817
Duration: 6 Months (Contract)
Location: ONSITE - Nashville, TN 37243
Pay Rate: $25.00 per hour (W2 Only)
** This role is 100% ONSITE (Local Candidate Only)**
HOURS: MON-FRI - 8:30am - 5:00 pm (37.50 Hours per week)
Provide Desktop computer support, with an emphasis on desktop computer problem resolution. This is 100% an in-office position in Nashville and parking will be provided.
DAILY RESPONSIBILITIES:
- Installing desktop computer hardware and software and provides technical and customer support for these products.
- Provides customer support to both on-site and remote users.
- Analyzes users' system problems and provides solutions.
- Works with teams of analysts, programmers, and users in application development environments.
- Tests and may write the technical documentation prepared for software or hardware installation.
Desktop support:
- Windows OS and application installs
- Mac OS and iPhone IOS
- Microsoft Teams
- Microsoft O365
- SharePoint
- Outlook
Customer support and training:
- Ticket tracking (Dynamics and ServiceNow)
- End user support
- End user training
- Inventory and product support
REQUIRED SKILLS/EXPERIENCE:
- 2+ years of experience providing Desktop support, installing desktop computer hardware and software and provides technical and customer support for these products.
- Experience installing, maintaining and troubleshooting Microsoft Office Suite, Novell and Unix Operating Systems (OS).
- Experience installing, maintaining and troubleshooting Mac OS and iPhone IOS; Microsoft Teams; Microsoft O365; SharePoint; and Outlook.
- Experience using ticketing systems to track calls and documentation (ie ServiceNow or Dynamics)
- Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions.
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program
Job tags
Salary
