(NOC) Network Technician - Tier I
Black Bear Technology Solutions, LLC
Location
Scott Air Force Base, IL | United States
Job description
Job Title: (NOC) Network Technician - Tier I
Job Location: Scott AFB, IL
Security Clearance: Active, in-scope US Government issued Secret clearance
*Due to the nature of the work and the US Government requirements, US Citizenship is required.*
*This position involves shift work, which includes nights & weekends.* Black Bear Technology Solutions is seeking a Secret [or higher] cleared Network Operations Center (NOC) Technician to provide network services in support of the Ballistic Missile Defense System (BMDS) by monitoring & troubleshooting the long-haul connections that make up the Ground-based Midcourse Defense Communications Network (GCN).
Providing Services over these long-haul connections requires the monitoring and troubleshooting of network devices, such as Juniper Routers. Network monitoring includes the use of programs such as Cisco Prime Optical, Cisco Transport Controller, IBM Netcool, and Sycamore SilvX.
Job Responsibilities will include, but not be limited to: - Fielding phone calls from users opening tickets as required
- Responding to queued Remedy tickets
- Interfacing with other DISA technology NOCs
- Employing methodical telecommunications circuit/trunk troubleshooting techniques
- Reaching out to customers for coordination and resolution confirmation
Minimum Qualifications: - Secret (or higher) clearance
- 2+ years of working knowledge of the Remedy Global Ticket Management System
- Relevant experience and expertise with at least one transport technology, i.e., OTN, MSPP, or ATM
- Basic knowledge of IP circuits and routers
- DoD 8570 IAT-II certification (Security+, CCNA-Security, etc.)
Desired Qualifications: - The candidate must be able to multi-task and manage/prioritize workload to include monitoring multiple Network Monitoring Systems, fielding customer calls via unclassified and classified phone systems, maintaining situational awareness via classified chat rooms, and utilizing Global TMS to document all steps taken to identify and resolve service-affecting incidents
Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.
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