Location
Montana | United States
Job description
Job DescriptionJob Description
Job Summary & Essential Functions:
Serve as main customer contact and liaison between company and assigned customers. Manage key customers and coordinate all customer support activities. Assist in the training and development of team members.
- Provide detailed, accurate and timely information to customers regarding their inquiries relating to expediting, schedules, pricing, availability, order processing and credit processing
- Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible. Track customer complaints/returns and ensure timely and proper corrective action is taken
- Develop and maintain sales, bookings and backlog information for assigned customers
- Analyze margins monthly and provide feedback to materials and operations to increase margins; follow-up on variances to ensure timely resolution
- Maintain and communicate performance metrics both internally and to assigned customers; monitor and manage performance to agreed upon metrics and develop action plans when required to improve performance
- Receive and review customer requirements, generate sales orders and distribute requirements to all departments as needed
- Oversee all incoming and outgoing correspondence, both verbal and written, with the customer—read, respond to, and distribute as necessary
- Provide day-to-day leadership, coordination, and direction for the management of contracts with customers
- Lead the effort to capture follow-on business with assigned, existing customers.
- Participate in bid reviews, proposals, negotiations, facility visits and other activities which result in the capture of new business
- Enter and maintain customer order information in MRP or Order Entry systems as necessary
- Coordinate with accounting to review and collect past-due invoices
- Provide input to Finance for cash flow on key customer accounts
- Develop a strategy to effectively service each customer using material and build strategies, while preserving the interest of the company
Knowledge, Skills, & Abilities:
- Skills in inventory management techniques (kanban, bonding, safety stock, etc.)
- Knowledge of cost and pricing data submission
- Knowledge of commercial contracting legal requirements
- Intermediate level in MS Office applications (Word, Excel, PowerPoint, and Outlook).
- Ability to think strategically to conceptualize business requirements in a proactive manner
- Ability to work with a high level of accuracy and attention to detail to produce quality results
- Strong planning and organizational skills including the ability to initiate, prioritize, and allocate resources
- Ability to effectively communicate in all forms with others inside and outside the organization
- Ability to negotiate and manage conflict tactfully and professionally
- Strong decision-making skills; utilizing sound judgement and thorough processes
- Ability to problem solve issues involving multiple variables and limited standardization
- Ability to be creative and innovative with approaches to solutions and solving complex problems
- Ability to multitask efficiently and adapt within a rapidly changing environment
- Ability to communicate with customers projecting the company image to attract business
Required Experience & Education:
- Bachelor's degree in related field
- Minimum 5 years of progressive relevant job experience
- Project management including planning, budgeting, and allocation of resources
- Previous experience in managing customer relationships
Job tags
Salary
