Location
Cleveland, OH | United States
Job description
The Service Coordinator organizes, manages, schedules and conducts all processes necessary for the branch to complete crane service work. The Service Coordinator supervises the Field Service Technicians and performs other tasks assigned by the Service Manager.
- Organize and manage the scheduling of all crane service work; inspections, repairs, upgrades and emergency service work
- Analyze and update service scheduling including technician assignment
- Establish and maintain rapport with customers in order to provide the best possible service
- Prepare service generated quotations and submits them to customers for installation work, breakdown repairs and upgrades
- Follow up on quotations submitted and purchases made
- Source and purchase: crane parts and components for service generated work, equipment required to do service work and supplies for crane technicians
- Communicate with customer and crane technicians in order to assure that service jobs are completed efficiently and on time
- Review technician’s time for accuracy and completeness
- File and retrieve department documents, files, records and reports
- Assist with overall maintenance of the department and offices
- Prepare jobs for startup (gathering parts, manuals, drawings needed, and confirms dates with customer)
- Track closings for monthly projections
- Arrange rental equipment (set-up and call off) for service jobs
- Complete or assists with special projects as requested
- Assist Service Writers understanding completed inspection reports to formulate quotes
- Monitor employee and technicians' work time for payroll
- Keep assigned training assignments current
- Perform other duties as assigned
Education
A high school diploma is required. A vocational-technical school or, equivalent military experience or technical college training program preferred.
Experience & Skills
- 4 years minimum experience in an administrative, customer service or technical environment
- Ability to multi-task
- Strong communication skills, both verbal and written
- Experience with scheduling multiple employees
- Previous supervisor experience
- Knowledge of crane and hoist service industry
- Ordering and purchasing experience
- Strong computer skills - Microsoft Word, Excel, Outlook
- Must successfully complete drug screen, physical and E-Verify
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Free Virtual Doctor visits with $0 copay (Teledoc)
- Tuition Reimbursement
Mazzella Core Values:
Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Job tags
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