Relationship Manager

Location

Costa Mesa, CA | United States

Job description

ADP is hiring a Principle Relationship Manager.

• Are you ready to manage some of the most strategic and innovative data consuming organizations through analytics and collaboration?
• Do you have a knack for building relationships, working through contract negotiations, and retaining clients?

Well, this may be the role for you!

In this role, you will be responsible for managing our data partnerships, negotiating contracts, solving clients’ challenges and nurturing new opportunities with Fortune 500 companies. With data on nearly 20% of the private U.S. workforce, ADP is uniquely positioned to be the authoritative source on the world of work. The Partner Success organization is vital piece of achieving this vision by ensuring our partners are successful at leveraging our data across a variety of use cases to drive end-customer value.

To thrive in this position, you must be comfortable managing and growing ADP’s relationships with organizations who are the vanguards of data consumption in the market. You will be responsible for driving your partner accounts’ success through innovation and analytics. As the primary point of contact, you will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management. You will be responsible for working directly with key stakeholders ranging from developers to executives to help them leverage ADP’s data offerings to drive value for their end customers. Pace and ambiguity should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP:  We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the  OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: 

Ready to #MakeYourMark?  Apply now!

To learn more about Client Services at ADP, watch here:

To learn more about ADP’s Data Solutions:

What you’ll do:  Responsibilities

What you can expect on a typical day:

• Own overall relationship with assigned partners; identify and partner with key customer stakeholders to ensure alignment between their business and product priorities
• Be a strategic advisor and provide consultative guidance on how ADP data and insights can drive value for your partners’ end customers
• Drive adoption of ADP’s data in partner products and establish deep insight on partners’ business and customers
• Solve complex partner challenges through creative problem solving by working cross-functionally with Product, Development, Legal, Finance, Marketing, and Business Operations
• Collaborate closely with ADP’s product teams to ensure partner integrations and launches are timely and successful
• Drive consistent renewal and growth of partner relationships
• Synthesize insights and learnings from partner interactions to inform product roadmap

TO SUCCEED IN THIS ROLE: Required Qualifications

• 5+ years of managing client / partner relationships
• Demonstrated relationship management experience; previous tech / data industry / financial services experience is a strong plus
• Desire to get hands-on and understand the power of ADP’s data
• Ability to build productive and long-lasting relationships across the partner organization at all levels
• Partner and customer empathy with a laser-focus on making partners successful.

A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experiences could include:

• Experience noted above, OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

Bonus points for these:  Preferred Qualifications

• Proficiency and in-depth knowledge of pertinent ADP businesses and functions
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• This position is an individual contributor role

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong  by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career  in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn  through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.  We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back  and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?  Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $70,100.00 – $142,200.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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