US Air Force Special Operations Command
Location
Hurlburt Field, FL | United States
Job description
Serves as the subject matter expert in all aspects of the information, Tickets and Tours (IT&T) office. Responsible for planning, directing and supervising all operations of the IT&T program serving all eligible personnel. Works with the Community Services Flight Chief to implement higher level directives and formulate procedures and programs to ensure high standards of IT &T programs. Provides a large range of services to include ticket sales, tours and programs. Provides tickets to local theaters, sporting events, theme parks and museums. Plans, organizes, and coordinates the details of recurring and nonrecurring activities and special events, to include commercial reservation and ticketing services for airlines, hotels, cruises, tour packages, and other travel related services. Provides group tours in local, regional and international areas designed to stimulate and sustain the interests of participants. Provides clear and accurate guidance and coordination of leisure travel information and referral services for both individual and group customers. Schedules group tours and other related activities, ensuring maximum participation. Attracts and motivates participants by providing the widest possible range of activities in terms of community interests and needs. Maintains a working knowledge of cruise-line industries and tour company rules, regulations and procedures. Collects and deposits monies and prepares daily and monthly financial reports and information. Monitors and processes all payments made by AF contractors. Initiates actions/contracts to maintain displays of information for use by all customers. Gathers, monitors, and maintains data to complete reports and maintain program accountability. Resolves customer complaints, referring more technical complaints to supervisor. Works with the Marketing Office to develop marketing plans, surveys, programs, and strategies to enhance operations and determine the needs of the community. Publicizes IT&T programs in a manner to encourage maximum participation. Prepares NAF operating budgets; prepares NAF Capital Expenditure budgets, analyzes financial results, and maintains solid financial conditions. Operates Force Support tour vehicles or contracts for non-staff tour escorts. Manages real property resources and provides expert advice on renovations, improvements, and minor and major construction. Responsible for work force management, recruitment and staff training. Supervises assigned personnel; prepares work schedules, assigns duties, approves/disapproves leave requests, and prepares performance evaluations and disciplinary actions. Approves/Recommends cash awards. Responsible for all administrative duties to include work orders, time and attendance cards, receiving reports and cash collection reports. Reports directly to the Community Services Flight Chief. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application:
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/14/2024
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have progressively responsible administrative, professional, technical or other work that has provided a general knowledge of management principles and practices; a thorough general knowledge of the goals, principles, methods and techniques of the broad field of recreation; and a thorough understanding of the recreation and leisure interests and motivations of individuals and groups. Must have progressively responsible experience in a military or civilian recreation program activity which has involved recreation work in the IT&T specialty. Must have responsible experience in developing or administering a budget program. Must possess a valid driver's license. Must have the ability to communicate both orally and in writing and be able to read, speak and write English. Must possess skill in dealing with the public. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). May be required to work days, nights, weekends and holiday. "THIS IS A DRUG TESTING DESIGNATED POSITION. THE INCUMBENT IS SUBJECT TO RANDOM TESTING FOR DRUG USE."
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Benefits
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You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Benefits
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Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/14/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit:
Hurlburt Field Community Services Flight
1 SOFSS/FSQN, 145 Letourneau Avenue, Suite 145
Hurlburt Field, FL 32544-5000
US
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
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The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
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U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Please see the "Who May Apply" section under the Qualifications section.
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