Five Seasons - Office Administrator
Location
Cedar Rapids, IA | United States
Job description
About YES
YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES's unique operating model, personal approach and strong corporate culture has garnered it the Community Operator of the Year award by the Manufactured Housing Institute for the past ten years.
Our company's leadership team has over 100 years of combined experience in the manufactured housing industry. This dedication has brought industry acknowledgement to not only our executive team, but also to every endeavor they have touched throughout the past four decades.
Life at YES YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees to develop a strong sense of community with our residents because we know that happy, dedicated employees make the difference.
Our culture is a dynamic one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.
OFFICE ADMINISTRATOR Reports To: Community Manager
Position Overview: In this role, you will be expected to perform a variety of office management and support tasks including answering phones, greeting customers, preparing correspondence, maintaining office files, ordering office supplies, and taking payments from residents. As the "brand ambassador" for YES Communities, your presence, and overall professionalism will be on full display. You will also assist your Community Manager with the timely completion of projects and help maintain a positive community environment.
Essential Functions: - Answer phones and greet customers in a courteous and professional manner
- Collect payments from residents and assist them with electronic payment set-up
- Follow-up with any delinquent rent or loan accounts and coordinate repayment
- Work with loan partners on collection efforts on loan modifications and assumptions
- Prepare correspondence as directed
- Maintain office resident and home files
- Facilitate vendor setup and initial coding as directed by the manager
- Enter work orders as provided by residents
- Manage all office operations and assist with overall community operations as directed by the manager
- Order and verify receipt of supplies
- Maintain office equipment
- Create and maintain a positive community environment
- Create and ensure a safe work environment
- Follow safety precautions and procedures
- Complete all work in a timely manner, without sacrificing quality
- Maintain professional behavior without interfering with the individual's work, interrupting the work of another team member, or disturbing the quality of life for community residents
- Schedule GKS with renters
- Schedule appointments per availability with Community Manager
- Call and Schedule warranty and repair work with approved vendors
- Assist with entry and reporting for water reads where applicable
- Communicate and monitor communication with residents via SightPlan
- Assist with move out process as directed by the manager (transferring utilities,
- Answer and address resident concerns and questions
- Manage community room rentals, supplies, and reservations
- Coordinate and maintain inventory key log
- Support Sales and leasing as directed by the manager
- Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals
- Reviews and codes invoices and statements for Community Manager approval
- Assists with planning and coordinating resident relations events and activities within the community
- Completes move-out and move-in SightPlan
- Duties subject to change, as deemed appropriate by Management
- Additional duties as assigned by management and are subject to change
Required Skills: - Excellent oral and written communication skills
- Must be self-motivated, independent and able to work with minimal supervision
- Computer skills including Microsoft Office software products
Education and Experience: - A valid in-state driver's license is required
- High School Diploma or equivalent is preferred
- Previous office administration experience
The YES Difference Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match
YES I can help * YES We are a team * YES We add value * YES We build community YES Communities is an Equal Opportunity Employer Other details Apply Now
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