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Location

York, PA | United States

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Job description

Job Description

Helpdesk / Technical Support -Cash Processing

Location Address: North York, ON (on-site for the first 1 month for training, then once a month in office)

Contract Duration: 12 months

Scheduled Hours: Monday to Friday 8am-4pm, 9am-5pm or 10am-6pm (Expected to work Saturdays once a month)

Pay: $21.39/hr T4

Typical Day in Role:
Reporting to Manager, Cash Processing and Support.
Booking currency rates for customers.
Buying and selling currencies from branch staff.
Inventory for branch network.
Sending out emails for system issues.
Taking orders to two cash requests.
Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.


Candidate Requirements/Must-Have skills:
1) 1+ years of experience in a customer service-related position.
2) 1+ years of experience of phone customer support preferably within the financial transactions space.
3) Experience probing and identifying customers ask problem solving and analytical thinking demonstrated in recent project or position.


Nice-To-Have Skills:
Prior banking FI experience.
Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
Experience with general ledgers, cash orders or any accounting skills would be asset.


Soft Skills:
Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
Basic ability to work independently and manage one's time.
Strong multi-tasking skills as they will be on the phone and inputting order simultaneously.
Empathetic to stressful workloads.


Candidate Review & Selection
One round of MS Teams interview with hiring manager and colleague (45 minutes).
Discuss working experience and assess soft skills.

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Job tags

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Salary