Investigation and Quality Specialist

Location

Camp Hill, PA | United States

Job description

”I LOVE the investigative job. My priority is and always has been to make sure the individuals are OK. This job gives me the opportunity to have a role in ensuring that is the case on a daily basis. I’m also looking out for our employees... I just want to learn the truth of the situation. Was there something intentional or was it an innocent mistake? Was it a lack of training? What can we learn from the situation, and how can we improve?" Diane R., Certified Investigator 

Have you been searching for a job that has meaning? Want to make a real difference in the lives of others? Want to use the skills you already have while continuing to build your resume? Not available to work the hours other employers are looking to fill?

If you answered yes to any these questions, then keep reading!

Want to work for a company that….

• Was recently named a PA Best Place to Work .
• Welcomes both entry level and experienced individuals. 
• Creates systems like UCP Listens to encourage and collect anonymous feedback from all staff.
• Commits to an open-door policy so that problems are heard and addressed in a timely fashion. 
• Recognizes you for your hard work and success and allows for peer-to-peer recognition.
• Creates opportunities for you to grow your income and knowledge through programs like UCP’s Career Pathfinder .
• Rewards you for referring your friends and family to join our team, how’s an extra $1,000 sound?
• Provides you with a comprehensive paid orientation to equip you for success.
• Provides a variety of schedule options to fit your lifestyle.
• Recognizes, embraces, and values everyone’s unique diversity.

Who are we?

At UCP Central PA, we share a passion and a purpose: to empower people of diverse abilities to live a meaningful life through innovative support and services. We also work to relentlessly pursue a vision of communities that embrace the abilities of every individual. If you would like to start an exciting job with a company committed to excellence and innovation, all while doing what we do, please consider joining the UCP of Central PA team!

When it comes to where you work, we know you’ve got choices…here’s what we provide:

• Pay Rate: Negotiable (based on experience)
• Position Status: Full-time, 37.5 hours per week
• Schedule: Monday – Friday, 9:00 am – 5:00 pm *with occasional weekends and evenings
• Benefits may include: Medical, Prescription, Dental, Vision, Retirement Plan with Company Match, Life and Disability Insurance, Company Contributions to Your Health Savings Account, Paid Time Off, and more!
• Same day pay available with Tapcheck!

Here’s what to expect on the job:

• Accept the initial report of incidents and prepares investigatory questions based upon the information presented within the initial incident report.
• Identify other tasks that need to be completed to implement a thorough investigation.
• Establish timelines for the process, including steps to be taken and a projected completion date.
• Interview the initial individual who reports an incident, witnesses, potential witnesses, and other persons identified as potentially having knowledge of the reported incident.
• Identify and complete additional interviews deemed necessary from knowledge gathered during the initial investigation.
• Review witness statements, documentary evidence, demonstrative evidence, physical evidence, and testimonial evidence.
• Analyze and evaluate all information to establish facts and assess credibility and to answer the developed investigatory question.
• Submit investigation summaries into EIM (Enterprise Incident Management) system within 1-2 days of completion of the administrative review and within 30 days of the assignment.
• Complete the investigation packet in its entirety.
• Comply with all laws and regulations pertaining to privacy.
• Anticipate and manage “public relations” related concerns and challenges in accordance with all standard operating procedures.
• Pursuant to completion and issuance of the Final Certified Investigation Report, ensure designation of follow-up corrective action steps to appropriate UCP personnel.
• In conjunction with UCP’s Quality and Compliance Manager, monitor the implementation of agreed upon follow-up corrective action steps (i.e. post-investigation reports, interventions for UCP individuals, interventions for UCP staff members, employee discipline proceedings, employee training programs, etc.).
• Participate in both Monthly/Quarterly Incident management meetings to review incidents and identify trends and possible preventative measures with operations staff.
• Participate in quarterly peer reviews of investigations to assess the quality of investigations completed and to provide feedback to investigators for continuous quality improvements.
• Complete individual and Support Service Professional file audits to ensure compliance with all county, regional, and state policies and standards.

Minimum requirements:

• Associate’s Degree or technical certification within a related area preferred.
• 6 months to 2 years of previous job-related experience expected. 2 to 5 years of previous job-related experience preferred.
• Comprehensive knowledge of DD/ID system.
• Knowledge and skill in the application of versatile interviewing techniques.
• Regulatory compliance knowledge specific to the needs of individuals with intellectual and developmental disabilities, autism, and/or the aging population.

Preferred, but not required:

• Regulatory Compliance (ie. Chapter 51, 2380, 6400). Bi-lingual (English/Spanish).
• ODP Certified Investigator Certification preferred.
• If not ODP certified, must obtain certification within 90 days of employment.
• Completion of Quality Management certification preferred.

If you are still reading, we should talk! Apply today, we would love to hear your story and share ours.

UCP Central PA is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . 

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