Customer Service Specialist
Location
Norristown, PA | United States
Job description
$20.00/hour
Title: Career Resource Center Support (Temp)
Classification: Non- Exempt
Scope of Position
The Career Resource Center (CRC) Support will engage with and use a job seeker approach by coordinating with the Welcome, Career Services, and Business Services teams to support the functions of the center’s Career Resource Center. Work with all CareerLink ® staff to achieve a professional, customer-friendly environment and experience.
Essential Functions
- Provide support to the Career Resource Center by communicating with the Welcome, Career Services, and Business Services teams, as well as onsite partners
- Assist and monitor PA CareerLink® website registration and enrollment, resume assistance, job search and application support, workshop registration, and Unemployment Compensation claim filing
- Stays informed of current job opportunities to share with job seekers
- Ensure all community and job seeker resources are current and available for customers
- Support the reception area by working in coordination with the receptionist by greeting customers and navigating them to the CRC
- Inform job seeker of services available in the PA CareerLink® Montgomery County or other community resources available
Education and Experience Requirements
- 1-3 years of experience working in customer service
- Excellent communication, analytical, and interpersonal skills
- Customer service, computer literacy, and data entry experience required
- Some college work is preferred, or an acceptable combination of education and experience
- Bilingual (Spanish) is a plus
Job tags
Salary
