Escalate
Location
Silver Spring, MD | United States
Job description
This is a remote-flexible role, and our headquarter is located in Silver Spring, MD. Currently, our employees are based in one of the following states: District of Columbia, Maryland, North Carolina or Virginia. As such, we will prioritize candidates from locations stated above, but we remain open to considering the right candidate from anywhere within the US only.
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ABOUT ESCALATE
We are an impact-focused, early-stage startup building a better way for large corporations to reduce the high turnover of their frontline employees. By reducing turnover, we save companies millions of dollars. At the same time, we provide the training and support employees need to both succeed in their current jobs and advance to new jobs where they double their salary.
Leveraging our unique technology, our training and support can be accessed anytime and anywhere. Our product is built to scale, using the learnings from Escalate’s founders decades of experience in workforce development. We’re building a product designed to eliminate user acquisition costs, train hundreds of thousands of employee learners per year, and provide a cost-effective safety net of support to frontline workers across the country.
As a Techstars 2023 portfolio company , we have experienced major traction and are gearing up for growth.
WHY ESCALATE?
Two problems cost retail companies $40B each year.
The first is turnover of frontline employees. 76% leave their jobs within the first 120 days.
The second is the lack of qualified candidates for middle-skill jobs. 75% of employers say they can’t find people for these jobs. They consider them unfillable.
Escalate leverages these problems in a new way.
70% of those retail employees, who are disproportionately women and people of color, say they would stay with their current employer if they were shown a path to advance.
We create that path. Our mission is to provide frontline workers a clear path to economic self-sufficiency that is not reliant on traditional post-secondary education while engaging employers by impacting their bottom line.
ABOUT THE ROLE
We are now looking for a passionate Learner Success Champion, reporting directly to the Chief Experience Officer (CXO), to build out the instructional experience for our employee learners.
Our program is fully asynchronous (with high support) geared towards incumbent workers who cannot commit to the traditional time commitment of in-person learning or multi-year programs.
You will guide learners through an asynchronous learning experience. Full lessons, course materials, assignments, and assessments are embedded in our online curriculum, and while there is no live instruction, some synchronous workshops may be offered as needed. Your key responsibility is ensuring learner success. This includes making sure employee learners are acquiring the skills they need to advance, promoting retention and completion through community building and support, and connecting learners with the resources they need.
This is a fully remote position. We anticipate a 3-person instructional team to train up to 250 learners per year. We are hiring two Learner Success Champions to accommodate our 32-hour work week schedule, and ensure support 7 days a week to our learners. One Champion will work Wednesday through Saturday from 9am to 5pm ET, and the second Champion from Sunday through Wednesday from 9am to 5pm ET.
RESPONSIBILITIES
Important consideration: As a member of our early-stage start-up team, you won't just be an employee, you'll be a key stakeholder—instrumental to our success. Your role will be dynamic and evolving, and you must be prepared for these to adapt and expand as our company grows. This means wearing multiple hats, taking on tasks that will not be explicitly listed in your responsibilities below, and being willing to roll up your sleeves to build from the ground up.
By joining us early on, you'll have the opportunity to shape your role, develop new skills, and take on leadership responsibilities.
Working in an early-stage startup can be demanding and unpredictable, however, if you're someone who thrives on change and innovation, continue reading!
As Learner Success Champion , you will:
Facilitate 1:1 professional coaching sessions by:
Support program design and logistics by:
Foster an inclusive and intentional learning community by:
Support program management and logistics by:
Provide technical assistance by:
Support data collection & analysis by:
ABOUT YOU
You are an educator with experience instructing/teaching. You are excited to join a start-up and build from the ground up. You have an exceptional ability to support learners with different needs. You build strong relationships and a proven record to ensure learners successfully complete asynchronous training programs. You have a knack for ‘getting things done’ and don’t mind rolling up your sleeves. You welcome roles with high levels of ownership.
Specific requirements include, but not limited to:
ESCALATE CARES ABOUT YOU
Escalate is a people-first company. We are committed to providing benefits that allow our employees to take care of themselves and their families.
COMPENSATION
We are dedicated to building a team of talented individuals who share our vision. As an early-stage startup, our resources are limited, and our compensation may not match what you might find at larger, more established companies. We firmly believe that the value of joining Escalate extends beyond just financial compensation. By becoming a part of our mission-driven team, you'll have the opportunity to be part of a journey that has the potential for substantial growth and impact.
At this time, the base salary for this role is $60,000 . To counter pay inequity and uphold internal parity, salaries are non-negotiable for all employees.
CURRENT STAGE AND MILESTONES
EQUAL OPPORTUNITY EMPLOYER
Escalate an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Job tags
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