Senior Support Technician
Location
Macon, GA | United States
Job description
Senior Support Technician
POSITION OBJECTIVE
Provides timely, accurate and on-call systems maintenance, support and enhancements. Installs and upgrades software and hardware. Monitors and troubleshoots system performance. Develops and runs related automation scripts and reporting tools.
PRIMARY RESPONSIBILITIES
Provides timely and accurate end user technical support and troubleshooting
- Works on semi-routine hardware and software issues
- Assists in the implementation of systems
- Focuses partially on day to day operational activities
- Installs, upgrades and supports infrastructure software and hardware for applications, systems and helpdesk groups
- Recommends and schedules repairs
- Develops and maintains script tools, batch files and testing equipment
- Isolates system issues
- Resolves a variety of technical issues encountered in system architecture and infrastructure
- Participates in planning and implementation of back-ups, disaster recovery, and security actions
- Assesses and implements assigned new hardware and software components and sub-systems
- Researches and defines advantages/disadvantages of selected technologies for integration into existing system
- Identifies process efficiency improvements for optimizing performance
- Assists in the determination of future systems migration efforts
QUALIFICATIONS
Required
• Has 2+ years of experience in performance of operational tasks
Preferred
- Preferred Associates degree in MIS, Computer Science or related field
- Retail experience and/or large scale distribution center experience
Special Requirements
• NA
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