Reservations Agent

Location

Sanibel, FL | United States

Job description

COMPANY OVERVIEW:

Sanibel and Captiva Islands are home to Kingfisher Vacation Rentals - our small, locally-owned company. Our mission is to market and manage second homes of independent owners so guests can come and enjoy the beauty that only our islands can offer. 

There's immense satisfaction in being part of a team that provides stability, consistency, and an overall fun work environment. As we work together toward our shared goal of providing superior property management services, our team has moved beyond colleagues to a tight-knit group of friends. By joining our team, you'll be setting yourself up both professionally and personally in an environment surrounded by pristine beaches, diverse wildlife, and a supportive community. You'll contribute to a team that values precision, environmental stewardship, and community engagement. You’ll also benefit from leadership that understands the importance of a healthy work-life balance. 

Join us to experience a career that blends professional growth with the unparalleled beauty of island living. We look forward to hearing from you.

POSITION SUMMARY:

As our Reservations Agent , you’ll be the friendly voice and the organizational guru behind managing our bookings and ensuring our reservations are complete and accurate. Working closely with our diverse and close-knit team, you'll be encouraged to bring your fresh ideas to the reservation process along with ways to elevate our customer service. 

In this role, it will be crucial for you to professionally handle all daily correspondence, such as answering phone calls, returning voice messages, responding to emails, and following up with guests after their stay.

Your capacity to listen and customize vacations will be crucial, whether recommending a local family-friendly adventure, suggesting the perfect venue for a romantic dinner, or pointing out the most scenic spots on the island. 

As a hospitality specialist, it will also be vital for you to demonstrate patience and listen intently to guests to effectively meet their needs and requests, ensuring their Captiva stay exceeds their expectations. 

If you are an exceptionally organized individual, passionate about Sanibel/Captiva, and interested in establishing a long-term career in a fun and friendly environment that offers significant advancement opportunities, apply today.

RESPONSIBILITIES:

• Ensure the office is opened and ready for phone calls by 9 am 
• Answer incoming telephone and email inquiries in a timely and professional manner
• Process all reservations and payments · Be familiar with all our rental properties
• Deliver quality customer service in all situations 
• Respond to all guest inquiries with promptness and courtesy 
• Deliver requests to the maintenance department in a timely and accurate manner
• Follow up on all guest service requests 
• Direct vendors as needed 
• Retrieve and sort mail 
• Process incoming payments 
• File paperwork 
• Complete all administrative tasks as assigned 

QUALIFICATIONS:

• Proficient in working with computers 
• Excellent computer and internet navigation skills 
• Able to meticulously plan and execute details 
• Must have a positive and friendly customer-oriented attitude 
• Highly motivated self-starter 
• Able to work with and understand multiple online software applications
• Able to work well and communicate effectively with other departments and vendors as needed

COMPENSATION & BENEFITS:

Hourly Wage: $20 - $24 per hour based on experience and achievement

Bonus: An annual bonus is awarded based on performance 

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days 
• Commuting/travel assistance 
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules 

Schedule: Must be available during business hours, after-hours, weekends and holidays as needed.

Job tags

Salary