Customer Service Representative (Logistics)
Location
Nevada | United States
Job description
Job Summary
The Customer Service Representative provides service excellence to our cement customers through the entire order process. This position will receive orders, schedule deliveries, and ensure billing accuracy.
Benefits
At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from. All regular full time employees may enroll in a variety of health and welfare plans including medical, dental and vision plans. Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.
Responsibilities
- Accurately process incoming cement orders for new and existing customer projects
- Dispatch cement deliveries
- Troubleshoot and resolve customer concerns or complaints
- Conduct billing preparations for cement plants and terminals in ClearView
- Generate reports to identify and resolve billing expectations, as well as reports on shipping and sales for the sales team
- Provide ticketing system support to cement plant and terminals
- Process ticket diversions and billing adjustments (credit/debit memos)
- Generate, maintain and review purchase orders and requisitions in SAP
- Ensure accurate project freight charges for multiple carriers
- Confirm, process and research freight invoices
- Perform general administrative and clerical tasks
- Examine processes within the department and determine ways for the department to become more efficient
Education
High school diploma/GED
Requirements/Qualifications
- Ability to work both independently and as part of a team
- Strong communication, multi-tasking, organizational and time management skills
- Comfortable handling multiple inbound calls and emails
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Experience with ClearView, JWS or other ticketing/dispatch systems is a plus
- Previous experience with SAP a plus
Conditions of Employment
Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated on-going drug and alcohol testing.
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Job tags
Salary
