Branch Coverage Specialist

Location

Eugene, OR | United States

Job description

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington

Location:
Office/workspace location will depend on employee's location. The role will cover the Branches and areas throughout Oregon. Travel is required.

Status:
Full-Time Regular, Non-Exempt

Pay Range:
The full pay range is $21.28 - $27.66 per hour (dependent upon knowledge, skills, and abilities)

We provide an additional $2.00 per hour bilingual differential for those employees who are able to support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

Applicants are encouraged to apply by February 9, 2024 at 5:00 PM PST.

We are seeking a Branch Coverage Specialist to join our team! This position is responsible for providing exceptional customer service while assisting new and existing members. Travels to multiple branch locations to fill critical staffing needs which requires flexibility during open hours of all branches in the region. When not scheduled in a branch as support, reports to designated home branch.

Visa sponsorship not available.
Contact us at 800.258.3115 with any questions or request for accommodation.

Essential Functions and Tasks

• Approaches, welcomes and engages all visitors who come into the branches.
• Performs all Teller, Member Service Specialist, or other duties as assigned by management.
• Uncovers needs that each member or visitor has through conversation and recommends appropriate solutions; makes referrals to others as required.
• Explains credit union policies or services; describes membership eligibility and interprets transaction history to members.
• Develops and maintains knowledge and procedural expertise in all credit union services and products.
• Meets and adheres to Member Service Standard expectations, treats each member and co-worker with courtesy, dignity, and respect.
• Takes initiative to help train fellow team members, acts as a role model and team player with fellow staff members.
• Balances teller and member transactions daily; maintains a basic knowledge of certifications, keys, vault teller duties, cash orders, wire transfers, and check 21.
• Manages time effectively; flexible with schedule and able to adjust hours if needed to accommodate needs of branch.
• Follows all security procedures and processes, identifies risk and escalates concerns through proper channels.
• All other duties as assigned.

Education and Experience Required:

• High school diploma or equivalent required.
• A minimum of one year of Member Service Specialist experience.

Education and Experience Preferred:

• Courses related to finance would be valuable.

Demonstrated Abilities:

• Ability to identify and communicate appropriate products and services in a holistic, comprehensive manner.
• Ability to engage and communicate effectively with diverse leadership styles or environments.
• Demonstrate positive, professional interactions at all times, especially during leadership or staff changes.
• Ability to prioritize and execute tasks in a fast paced, often changing environment.
• Work independently and dictate development needs and goals.
• Proficient computer skills.
• Read and respond to all correspondence, including emails.
• Successfully complete required compliance training annually.

Benefits:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

  EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Salary