Telehealth Practice Manager
Location
Greenville, SC | United States
Job description
About us
LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
The Telehealth Practice Manager will be responsible for management of medical support staff and the optimization of the business side of the medical group.
Responsibilities
- Supervise the day to day activities and performance of the MA, and RN staff, including ensuring implementation of appropriate ongoing training and successful patient interactions
- Ensure timely and accurate completion of medical related services, including but not limited to, facilitating lab requests and reviews, management of benefit checks and optimization of prior authorizations
- Manage provider group, MA, and RN staff scheduling to align with forecasted patient volume and appropriate workforce management practices
- Collaborate with RCM and the Clinical Team to set charting guidelines and ensure accurate completion of charts in line with internal standards and insurance expectations
- Manage Medical Billing Team and oversee provider billing issues including billing or payment failure, pharmacy billing discrepancies, insurance related billing and billing escalations
- Ensure appropriate systems and mechanisms are in place to create consistent and accurate patient care and related reporting
- Develop and monitor KPIs related to clinical practices
- Maintain awareness of provider group licensing and credentialing requirements, deadlines, and relevant native or partner pharmacy platform access.
- Collaborate with Compliance and Operations to ensure adherence to policies and procedures, including adherence to HIPAA and insurance requirements
Requirements
- Advanced degree in health services administration, hospital administration, Nursing, MBA or MPH.
- 7+ years of practice management for a large provider group
- 5+ years of clinic supervision leadership experience
- Experience with insurance & compliance required
- Excellent written & oral communication skills
- Demonstrated ability to motivate staff to achieve optimal individual and team performance
- Demonstrated ability to communicate effectively with physicians, clinical and technical staff.
- Ability to lead a highly visible team, requiring a high level of professionalism and flexibility
- Ability to be on site in our Greenville, SC facility
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
Job tags
Salary
