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Location

Wilkes Barre, PA | United States

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Job description

Job Title – Collections Associate
Reports to: AVP of Collections
Salary: $17.00 – $20.00 per hour + monthly incentive

Summary :
The Collections Associate places calls to past-due customers, attorneys and authorized third parties to collect past due payments, reduce delinquency and minimize losses. The ideal candidate has collections and call center experience, is customer centered and a self-starter with a keen eye for detail. Understanding data confidentiality is essential.

Supervisory Responsibilities: No supervisory responsibilities

Duties and Responsibilities:

• Perform the following functions: calls for past-due loans, foreclosures, and bankruptcy (if applicable).
• Ensure compliance with Federal and State laws and regulations applicable to a collection operation.
• Ensure compliance with the personnel department guidelines and the quality standards of Tammac Holdings Corporation.
• Ensure compliance with the policies and procedures of Tammac Holdings Corporation.
• Ensure that the service quality standards are met.
• Keep the portfolio delinquency rate below industry standards.
• Comply with the service level agreements of the different investors.
• Ensure that customer inquiries and complaints are resolved within a reasonable time.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Collections experience preferred.
• Bilingual - Spanish speaking (preferred).
• Knowledge about all procedures and regulations in the mortgage banking industry.
• Knowledge of digital platforms used in mortgage banking.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to multi-task in a fast-paced and demanding office environment.
• Professional attitude and behavior.
• Ability to work independently and problem-solve.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Time management skills with the ability to prioritize tasks.
• Desire to work as part of a dynamic and productive team.
• Knowledge of office equipment (copiers, scanners, fax machines).
• Reliable transportation.
• Strong work ethic.
• Dependable and dedicated to the success of the team.

Education and Experience:

• High School Diploma required
• College Degree (preferred)
• Previous experience in a Collections call center

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Schedule:

• Monday to Friday
• 8 hours per day/day shift

Salary Details:

• $17.00 – $20.00 per hour+ monthly incentive
• Non- Exempt

Benefits:

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance
• 401K

Work Location:

• In person in the Wayne, PA or Wilkes Barre, PA Office

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Job tags

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Salary