Customer Service Representative
Location
Wausau, WI | United States
Job description
Do you have a stong commitment to Customer Service? Would you thrive in a collaborative people-first culture? We are looking for a customer service representative with strong math skills and a knowledge of business systems that will ensure customer needs are met.
- Ensure internal and external customer requirements are satisfied
- Work and communicate with internal departments such as Design, Sales, Production and Shipping
- Provide prompt and courteous response to customer inquiries
- Order entry and customer follow-up
- Work within our online system to create product estimates and pricing
- Communicate customer issues within the organization
This position will report to the Customer Service Supervisor.
- Minimum of an associate degree with a preferred 4 year post high school education or comparable industry related work experience
- Experience with business systems like SAP, JD Edwards, Microsoft, and Oracle is preferred
- Strong math and accounting skills
- Strong verbal, written and electronic communication skills along with the ability to work closely with internal and external customers
- Computer skills including the ability to use WORD and EXCEL programs. Data entry experience is a plus
- Ability to read and interpret dimensions from CAD files
- Ability to organize and prioritize workload to successfully complete tasks on time with minimal guidance
- Ability to problem-solve and apply knowledge to new situations and the ability to question processes and provide improvement suggestions
- Ability to handle high stress situations as they occur
Candidates with previous Paper Packaging experience including Customer Service, Purchasing, Accounting, Procurement and/or Manufacturing are prefer
In addition to a competitive salary, the selected candidate will enjoy an excellent benefit package including medical, dental, vision, prescription drug, Life, AD&D, LTD, and company matching 401(k).
The Wausau Division is an industry leader in the production of corrugated shipping containers and sheets.
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