Customer Service

Location

Sumner, WA | United States

Job description

The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals. Apply now and find out how our company values support our status as an industry-preferred employer.

Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team!

Customer Service Representative

Our Customer Service Representative is tasked with delivering the highest level of customer service and sales support while honoring the company Statement of Purpose. As a key point of contact for our customers, the Customer Service Representative is expected to be the consummate expert on the products and services provided by Alliance Door Products.

Position Responsibilities:

• To conduct oneself with the highest levels of Integrity, positively representing the company and employees in a trustworthy, and sincere manner.
• Serve as the customer contact for questions relating to their activities.
• Positively and professionally address customer needs, requests, and concerns in a timely manner.
• Process customer calls, information requests, requests for RMA's, order delays, and backorders, and track order status and confirmations in an accurate, efficient, and timely manner.
• Ability to enter orders for basic stocked products.
• Detail new customer orders prior to handing off to order entry or purchasing, ensuring all required information is provided.
• Follow up and provide feedback on customer quotations.
• A basic understanding of the branch's shop, warehouse, and shipping process.
• Manage an open order file daily, ensuring all ship dates are up to date and correct.
• Contribute to a collaborative, team-oriented work climate that supports our Statement of Purpose.
• Work with team members to develop professionally and flourish as we strive to exceed customer needs successfully.
• Strive to become knowledgeable of Alliance's door and millwork products.
• Ability to work independently with minimal supervision.
• Communicate effectively and professionally in a fast-paced environment with frequent interruptions.
• Other duties as directed by supervisor.

Core Competencies:

• Positive attitude, servant's heart, flexible and adaptable.
• Care and concern for people and a desire to create opportunities for their participation and success.
• A genuine passion for providing exceptional service and building long-term relationships with customers.
• Ability to work independently and collaboratively within a team-oriented environment.
• Effectively communicate complex information clearly and concisely, both verbally and in writing.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to analyze situations, identify solutions, and implement effective resolutions.
• Proficiency in learning and using CRM software and other relevant tools.
• Reflect our Statement of Purpose authentically to our community.

Experience, Required and Preferred:

• Prefer at least three (3) years of experience working in a customer service-oriented office environment.
• Familiarity with the millwork industry or the building industry is preferred.

Physical Requirements:

• Must be able to remain in a stationary position for prolonged periods of time. Options to stand or sit while stationary.
• Occasionally move about inside the office to access file cabinets, office machines, etc.
• Constantly operates a computer and other office machines, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas clearly through written and verbal form so others will understand.

Compensation and benefits:

• Competitive Wage - Dependent on Experience
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave

More About Our Company:

We are an equal-opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

This job is Safety Sensitive and, therefore, is contingent upon a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.

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Job tags

Salary