Location
Draper, UT | United States
Job description
Desk Top Technician II - contract to hire.
we're looking for a Mac/PC tech
Max pay rate: $26/hr. - if hired the pay rate will be $50-57k
Max bill rate: $37.50/hr.
Position will be 100% On-Site after March - 38 East Scenic Pointe Draper, UT.
The new hire will go to the office on day one to pick up the equipment and work from home until March.
Please include the candidate's location on the top of the resume. Candidates without the location will be rejected.
Position Scope:
This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.
Key Responsibilities:
Answer, troubleshoot and document support calls and tickets
Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
Identify, isolate and repair/resolve hardware and software problems
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Utilize ticketing system to document and prioritize work
Works closely with Manager to purchase hardware and software
Contribute to technical Support documentation of resolutions, processes, and procedures
Assesses functional needs to determine specifications for purchases
Be a contributing member of a Technical Team
Qualifications:
2-5 years experience working in the IT Support field
Excellent customer service, interpersonal, communication skills
Extensive knowledge & experience of Windows devices and support of Windows OS
Minimum 2 -3 years experience supporting Windows 7/10 desktop/laptop PCs
Experience troubleshooting and replacing hardware on both desktop and laptop PCs
Ability to manage user accounts in Active Directory and Exchange
Knowledge of how to effectively use Active Directory
Able and willing to learn new as well as existing technologies
Experience installing software, patches, updates on desktops and laptops
Experience troubleshooting basic network, software, printing problems
Successful at working in a team culture
Excellent written and organizational skills
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.
Work environment: The noise level in the work environment is usually moderate to low.
Company:
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Unlock your potential at Willis
Towers Watson.
Willis Towers Watsons Exchange Solutions operates a private health care marketplace, Individual Exchange, which supports all workforce populations: full- and part-time employees, early and Medicare-eligible retirees, and other special populations. With over ten years of operating experience, Fortune 1000 companies, public sector employers and unions have been using Individual Exchange solutions to connect Medicare-eligible and pre-65 retirees as well as part-time employees to the individual market. Individual Exchange delivers significant health benefit cost savings, reduced administration and industry-leading customer service. Will the worker support federal contracts?
No
Pre-Identified Candidate Question Answer Have you already identified a candidate? No Pre-Identified Candidate result End Pre-Identified Candidate Comments Entered Name Comment 01/25/2024 01:02 PM - New hire will need to go onsite on day one to prick up the equipment and work from home until the building renovation is completed by end of March.Max bill rate $37.50
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