Location
Conyers, GA | United States
Job description
General Manager
Conyers, GA
Responsibilities
- Implementing, monitoring and maintaining consistent product and service standards across all departments in a limited service hotel including Housekeeping, Maintenance, Front Desk, Food & Beverage
- Understanding safe food handling practices and the AR laws for the distribution and sale of alcohol
- Accountable for all the overall delivery of the branded guest experience and able to run a dependable operation that makes travel enjoyable
- Overseeing guest feedback and ensuring action is taken on all aspects of the experience that need to improve
- Understanding the hotel brand and leading its execution, through both service and product, to deliver a consistent brand experience
- Using guest loyalty to drive hotel performance through consistent and high quality recognition throughout the guest experience
- Hiring the right people for the right roles, supporting the training of team members on the right skills, involving the team, communicating engagement and recognizing great work
- Ensuring effective coaching and training is in place to build the skills and performance of team members
- Motivating the team and helping them understand how their roll contributes to the success to the hotel
- Working closely with Director of Sales to ensure revenue goals are met
- Building and maintaining a very strong network of contacts, having high visibility and involvement in the local community
- Keeping up-to-date changes in the identified market and adapting quickly to deal with potential threats from the competition
- Daily room inspections with Head Housekeeper
- Spend time on the floor with the teams in the hotel to spot and reward good performance, listen to what is going on and address performance issues quickly
- Work closely with Maintenance Engineer to ensure all maintenance issues are taken care of in a timely manner
- Although position is generally Monday thru Friday, Holidays and weekends are required
- Position is responsible for ensuring 24/7 coverage of hotel
Job tags
Salary
