Information Technology Support Specialist

Location

New London, CT | United States

Job description

Compensation: $21-$24/hour

_ Eligible for $3,000.00 - $5,000 Sign-On Bonus!_

****Title: Information Technology (IT) Support Specialist

Department: Quality

Classification: Non-Exempt; Non-Union

Schedule: Full Time; Monday - Friday, 8:30 AM - 4:30 PM

EXCELLENT BENEFITS PACKAGE:

• Generous PTO package includes:
  • 13 paid federal holidays annually
  • 5 paid personal/floating holidays annually
  • Paid sick time
  • Paid birthday holiday
  • PLUS, up to 20 Vacation days per year!
• Company paid Life Insurance
• Company paid Accidental Death & Dismemberment Insurance
• 401K Available
• Opt-in benefits available: Aflac, Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability
• Plus, Medical, Dental, & Vision Insurance!
• New for this benefit year: Medical insurance option available at NO COST TO THE EMPLOYEE!
• IT Dept employees are provided with a subscription to ITPro.TV

Who We Are:

Sound Community Services, Inc. (SCSI) inspires hope by empowering our diverse community to find healing and growth!

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders.

We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Who You Are:

Sound Community Services, Inc. is seeking team members whose mission is to display compassion, accountability, respect and excellence in our communities.

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Position Overview:

The IT Support Specialist position will support the operation of the agency’s virtual and physical computer network. Under the supervision of the IT Director, this position will be required to install, modify, configure, maintain, optimize and troubleshoot all network/computer hardware and software as well as providing support to system users.

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Essential Functions:

· Support, troubleshoot and deploy networked hardware including but not limited to iPads, iPhones, Android Phones, Windows/Mac devices and projectors

· Identifies and procures the hardware and software needed to satisfy user requirements

· Installs, tests and maintains hardware, software and peripheral components including but not limited to monitors, keyboards, printers, cameras, scanners and disk drives for user availability

· Loads appropriate software packages such as operating systems, networking components and office applications

· Assists with network installation such as switches, physical servers and wireless access points

· Maintains the hardware and software inventory

· Provides telephone, in-person and online support to end-users

· Maintain detailed records of work completed using the agency ticket system

· Assists with the implementation and training of policies, guidelines and IT procedures

· Supports all IT-related new hire, transfer and termination needs, in coordination with Human Resources Department

· Monitors systems in accordance with regulatory standards and reports information to the IT Director or designee

· Identifies security vulnerabilities and reports information to the IT Director or designee

· Performs IT related internal or external audits as directed

· Assists in the development and maintenance of an IT training manual to support end user self-support

Qualifications:

• High School Diploma;
• Minimum of six (6) months technical experience in network administration;
• Associate’s Degree or higher in technology or related discipline may be considered in lieu of experience;
• Experience with Microsoft Windows Server, Active Directory (GPO) and Windows Command-Line;
• Experience or knowledge of virtual technologies including VMWare and Hyper-V, network monitoring system, supporting and maintaining a wireless infrastructure and running and terminating cabling in commercial and residential buildings;
• Able to support a virtual desktop infrastructure, Windows OS, Apple OS and Google OS devices and manage the device management system for Apple IOS and application deployment;
• Demonstrate effective and strong troubleshooting, problem-solving and network/computer support skills;
• Strong teamwork and interpersonal communication.

Physical Requirements:

• Regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, and climb stairs
• Regularly required to walk, talk and/or hear
• Speaking and hearing ability should be sufficient to communicate effectively by phone or in person at normal volumes
• Vision adequate to read correspondence, computer screen, forms, etc.
• Specific vision abilities required by this position include the ability to adjust focus
• Occasionally required to stand and climb or balance
• Occasionally lift and/or move up to 25 lbs

Equal Opportunity Employer Statement:

Sound Community Services, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

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