System Process Specialist

Location

Hillsboro, OR | United States

Job description

System Process Specialist ROCGJP00025543

A leading biotechnology company is seeking a System Process Specialist. The successful candidate will act as a trusted adviser of the end-user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers and can raise incidents on behalf of the user area or work with managers to train users. The ideal candidate has 5 years of experience with SAP R3.

System Process Specialist Pay and Benefits:

• Hourly pay: $75-$85/hr
• Worksite: Leading biotechnology company ( Hillsboro, OR, 97124 - Hybrid)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 9 Month Assignment

System Process Specialist Responsibilities:

• End User Operation Support:
  • Performs Level 1 On Site/Remote support and troubleshooting of applications, primarily focused on SAP R3 and S4Hana but could expand to PI, MES, etc.
  • Acts as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues via IT service ticket system.
  • Escalate and follow through IT Service tickets to 2nd Level support to seek Global Team support to resolve issues in a timely manner.
  • Assign the correct and reasonable priority for IT issues on request of the end user.
  • Triages, prioritizes requests and tries to identify the nature / root cause of an issue (handling issue, data issue, authorization issue, IT issue).
  • Distributes application issues that cannot be solved to the Agile Operation Teams.
  • Supports issue clarification on request of the Agile Operations Teams.
  • Validate the resolution proposals and perform the necessary test in case tests are required on request of the Agile Operations Teams.
  • Cooperate with Agile Operations Teams.during analysis of reported incidents.
  • Maintain close coordination and communication with End User/site business stakeholders for major incidents.
  • For new IT initiatives/product/system roll out/Go Live to site, provide on site/remote on call support per business requirement such as adopting business shift pattern during initial roll out and stand down to remote On Call post Hyper Care after successful roll out.
  • Support Global/Enterprise and Local ITOT application/system.
  • Support IT security patch management for local ITOT systems if required.
  • Act as Subject Matter Expert on IT technical related type of requests and enquiries to support business during GMP audits; Planned/Unplanned Events etc.
  • Provide 24x7 routine operation service support per Service Level Agreements to
    business.
  • Support/Participate Lifecycle planning/execution of ITOT systems (if applicable/required).
  • Describes the full lifecycle of an integrated Change process to Business Process or IT System or both. This Framework combines the Assessment of the requirement, Build and Test work as well as Deployment and eventually delivery of the added value to the End User.
  • Support/Participate Computer System Validation qualification for ITOT system (if applicable/required).
  • Support/Participate retirement/decommissioning ITOT system/applications (if
    applicable/required).
  • Adhere to the requirements specified in IT-related company's quality policies/quality standards or related SOP.
• Continuous Improvement:
  • Support/Lead Continuous Improvement opportunities related to ITOT applications/systems.
  • Regular exchange with the Support network and or Business Process Experts on support cases, best practices and process improvement proposals with network relevance
  • Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems.
• OnBoarding & Training:
  • Coordinate and conduct End User training.
  • Supports user authorization workflows (e.g. request, verify training, approve).
  • Add information to the knowledge base.
  • Create/Review information Knowledge Articles.
  • Create/Review training material.
  • Initiate knowledge management process.

System Process Specialist Qualifications:

• Bachelor's degree in Informatics, Engineering, or equivalent with 5 years of experience with SAP R3.
• Experience/familiarity with IT/Automation system support in biotech/pharmaceutical manufacturing GMP environment is a plus.
• Experience with the design, implementation, commissioning, qualification/validation and maintenance of Manufacturing Execution Systems (MES), and/or Process Automation Systems (PAS).
• Experience or familiarity with PharmaSuite MES, SAP S4 HANA, Mulesoft, and SingLIMs is a plus.
• Knowledgeable about Windows Server Administration, SQL Databases, OPC communication, software development for web-based interface, integration with enterprise business systems (Mulesoft, LIMS, SAP, etc), RestAPI, Cyber Security and Data Integrity concepts.
• Strong technical writing, verbal communication, interpersonal and problem-solving skills.
• Strong analytical skills for effective troubleshooting and problem-solving.
• Must be able to work well with others as a team member in an informal results-oriented work environment.
• Self-driven, Must have good communication skills (both verbal and written), and be able to work collaboratively with other groups.
• Passionate in learning and sharing/leveraging best practices; embed it as "next practice" to achieve greater impact.
• Good service delivery through an agile mindset, stability, flexibility and speed Eager to explore new technology and have the ability to learn new concepts.
• Excellent Customer Service/Interpersonal skills.

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Salary