Assistant Travel Professional
Location
Greensboro, NC | United States
Job description
As a Remote Assistant Travel Professional, you will play a crucial role in supporting travel consultants and ensuring smooth operations within the travel agency. This position involves providing administrative assistance, handling client inquiries, and assisting with various aspects of travel planning. The ideal candidate should be detail-oriented, customer-focused, and capable of multitasking in a remote work environment.
Responsibilities:
Customer Interaction:
- Respond promptly to customer inquiries via email, chat, and phone, providing preliminary information and assistance.
- Assist in building and maintaining positive relationships with clients.
Administrative Support:
- Provide administrative support to travel consultants, including organizing travel documents, itineraries, and client profiles.
- Assist with data entry, document preparation, and maintaining organized records.
Booking Assistance:
- Collaborate with travel consultants to facilitate the booking process for flights, hotels, car rentals, and other travel services.
- Assist in creating and modifying travel reservations as needed.
Documentation and Record Keeping:
- Maintain accurate and up-to-date records of client interactions, transactions, and travel details.
- Prepare and distribute relevant documentation, such as booking confirmations and travel itineraries.
Customer Service Coordination:
- Coordinate with various departments to address customer concerns, resolve issues, and ensure a positive customer experience.
- Act as a liaison between clients and travel consultants.
Research and Information Gathering:
- Conduct research on travel destinations, hotels, and activities to provide valuable information to clients.
- Stay informed about travel industry trends and updates.
Communication and Collaboration:
- Communicate effectively with team members to relay client information, updates, and special requests.
- Collaborate with travel professionals to ensure a seamless and efficient workflow.
Qualifications:
- High school diploma or equivalent; additional education or certification in travel and tourism is a plus.
- Previous experience in a customer service or administrative role, preferably in the travel industry.
- Strong communication skills, both written and verbal.
- Proficiency in using email, chat, and other communication tools.
- Detail-oriented with excellent organizational and time-management skills.
- Familiarity with travel booking platforms and software.
- Must be able to work in the U.S.A.
Equipment Requirements:
- Reliable high-speed internet connection.
- Dedicated workspace free from distractions.
- Updated computer system with necessary software applications.
Salary: Based in commission and performance.
Job tags
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