Location
Chelmsford, MA | United States
Job description
Job ID: 24-641
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
The Cybersecurity Analyst will support the timely delivery of Barracuda XDR services for our customer base. This includes security alarm analysis, troubleshooting and resolution of security incidents, and customer management. The cybersecurity analyst works among a skilled global SOC team to address security matters across Barracuda XDR customer base. This role supports 24x7x365 operations, including evening, weekend, and holiday shifts.What you’ll be working on:
- Perform daily operation of monitoring networks for security events/incidents to detect active threats, intrusions, and/or compromises.
- Respond to security alarms and analyze and escalate incidents by process or management.
- Engage on incident management and response efforts.
- Manage vulnerability scanning processes.
- Management of Endpoint Protection and Email Protection services.
- Tier one support of SIEM engineering.
- First line of operational support for requests with Barracuda XDR’s security services.
- Support general inquiries/requests relevant to security concerns and recommendations.
- Responsible for understanding the ever-changing global threat landscape and tracking changes in this area, as well as understanding the direct or indirect impact to the customer base by publishing threat advisories on a regular basis.
- Engage in proactive security efforts by conducting threat hunting, attack and defend exercises, threat (malware, vulnerability) research, etc.
- Continuously advance our SOC maturity through participation in our agile projects.
- Perform customer management by understanding, identifying, and mitigating issues with customers security.
What you bring to the role:
- 2 years of expereince
- Excellent verbal and written communication skills
- Experience troubleshooting in a technical environment,
- Analytical thinking and problem-solving skills.
- Customer service skills, phone and remote support experience.
- Ability to work evening, weekend, and holiday shifts.
- Proficiency with ticketing systems.
- Working knowledge of Windows, Linux, Mac operating systems.
- Experience with basic networking principles.
- Experience with incident response and analysis of attack vectors such as:
- Ransomware
- Business Email Compromise
- Phishing
- Botnet
- DDoS
- SQL Injection
- Supply Chain Attacks
- Mobile Threats
- Experience with common SOC tools such as:
- SIEM
- SOAR
- Other Log/Packet Analysis applications
- EDR
- Email Security
- Threat Intelligence
- Vulnerability Scanner
- Sandbox Environments
- Knowledge with cloud computing
- Programming skills preferred
What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
#LI-Hybrid
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