Integra LifeSciences Corporation
Location
Dublin, CA | United States
Job description
Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.
Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has more than 4,000 employees worldwide. Integra’s common stock is listed on The NASDAQ Stock Market under the symbol “IART.”
Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.
Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.
The Customer Service Representative, Export will p rovide customer service to our customers in Europe, Middle East and Africa. The successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and c omplaints in a timely manner and deliver ing a world – class customer experience .
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
· Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
· Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
· Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in cataloge to support providing basic product information.
· Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
· Ensure order processing holds are addressed in a timely manner.
· Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
· Create and distribute daily sales invoices.
· Process requests for catalogs, price sheets, and copies of invoices.
· Retrieve voice messages each morning and process accordingly.
· Handle product evaluation and travel set requests.
· Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
· Liaise with other departments to resolve customer inquiries.
· Ensure daily, weekly and monthly reporting is carried out as per business requirements.
· Provide feedback on a daily basis to the team leader / supervisor.
· Actively engage in projects to improve service levels.
· Perform other related duties as assigned by management.
· Will be required to work during Irish public and bank holidays, subject to local law
Speaking Spanish would be ideal for this position
Job tags
Salary
