Workplace Experience Reception Concierge
Location
Palo Alto, CA | United States
Job description
About the role:
Get ready for an exciting career with CBRE!
The Workplace Experience Reception/Concierge is the heart of the workplace providing personalized services and administrative support to build a sense of community. The individual in this role acts as the first point of engagement with team members and visitors alike, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.
What you'll do:
- Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas. Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.
- Performs general administrative duties associated with distributing packages and mail as needed. Uses tracking systems to record inbound and outbound courier, freight, and mail. Schedules messenger service as needed. Follows location security procedures for screening inbound deliveries.
- May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determines standard supplies and information to be maintained at the front desk. May assist with temporary signage.
- Arranges equipment service as needed and ensures equipment is in good operating condition for events, coordinating catering.
- Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
What you'll need:
- HS Diploma or GED or equivalent experience required. Professional hospitality accreditations are preferred.
- A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience is preferred.
- Open and flexible work schedules.
- Solid understanding of the surrounding area and all recreational, hospitality, and business-related information.
- Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
- Apply a high level of attention to detail as well as strong verbal and written skills.
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
Why CBRE?
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity.
We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in.
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