ACCOUNT MANAGER - OMO - OMO ADMINISTRATION

Location

Costa Mesa, CA | United States

Job description

Salary Range:  $46.7900 - $77.2200 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

About  omo.md

omo.md is a next-gen practice management startup dedicated to helping independent physicians catalyze their medical practices like never before.

Motivated by the Japanese philosophy of Omotenashi—where customer service goes far beyond expectation— omo.md ’s mission is to provide the highest-quality, lowest-cost solutions for independent physician practices in four service dimensions: money, people, technology and well-being.

It’s no secret that today’s independent health care professionals juggle an impressive range of time- consuming priorities. To offer relief, we deliver advanced solutions that increase revenue, reduce expenses, and improve both the patient and staff experience.

We are redefining physician enablement by joining cutting-edge digitization, strategic enterprise resources, and cost-saving support networks under a unified and innovative solution that makes the highest-quality of patient care easier to uphold—all while bringing respite to the demanding work-life- balance of medical professionals.

We are looking for an  Account Manager  to bring their expertise to this groundbreaking start-up and help put the power of massive healthcare organizations into the deserving hands of independent practitioners. You fit this position if you love the independent practice of medicine, form natural rapports with support-seeking organizations, approach problems proactively, and are eager to help physicians and their staff succeed through the progressive future of healthcare.

Responsibilities

• Manage day-to-day interactions between omo and our invaluable medical practice members
• Cultivate lasting client relationships through close, caring, communication and outstanding in- person service
• Regularly meet members in the field, putting their convenience at the forefront and bringing the incredible benefits of omo to life through consultative meetings, leading product implementations, and developing change management support for the practice as appropriate
• Keep members ecstatic with our services by ensuring they always receive the best level of care
• Analyze emerging opportunities to reduce member spending, increase their practice efficiency, and make their lives easier
• Discuss solutions with members that strengthen their practices to recommend the most suitable omo products and services at the optimal times
• Promptly respond to member requests and concerns the moment they arise

• Study ongoing relationships between our partnered vendors and practices to ensure members always receive the greatest discounts/value possible
• Negotiates and manages contracts for product lines/services as assigned. Constantly looking for optimal partnerships and service/cost for end-users
• Translates needs, issues, and ideas into effective strategies and action plans
• Researches key business issues and directs the collecting and analyzing of quantitative and qualitative data
• Synthesizes analysis and identifies key findings
• Communicates results/recommendations to members and internal teams
• Other duties as assigned

Skills & Qualifications

• Bachelor’s degree in business, healthcare, or equivalent experience
• Minimum 2 years of experience in direct management, account management, sales, business development, or implementation management
• Bachelor's degree required, OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required
• Expertise in group purchasing organization models, language, and the roles they play in physician practices
• Extensive experience with account management in a healthcare environment
• Firm believer in the independent practice of medicine
• Genuine people-person dedicated to the success of the physicians they support
• Excellent at empowering cooperative systems beyond basic business requirements
• Persistent builder of meaningful client relationships with superb interpersonal and communication skills
• Strong multitasker that’s confident in a fast-paced start-up environment
• Comfortable embracing existing, and emerging, technology solutions
• Strong in communicating in an organized and knowledgeable manner in written and verbal formats including developing lasting relationships, delivering clear requests for information, and communicating potential conflicts
• Must be able to work in a highly collaborative environment
• Must be able to travel to practice locations and/or new territory/regions
• Documents and creates implementation plans

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

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