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Location

Coppell, TX | United States

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Job description

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Sr Analyst, Reverse Logistics Operations role supports our Third-Party Reverse Logistics Supplier, T-Mobile’s Retail Operations and CARE organization. This Sr Analyst role is an important position for serving as the first line of defense in researching customer or retail impacting escalations provided by our internal partners and addressing any process issues with our 3PL. This individual will need to work with the Reverse Operations Team to provide clear and concise directives to our 3PL partners based on thorough research and analysis of identified issues. Candidate will also need to communicate any emerging issues to ensure a cohesive understanding along with potential containment, where necessary. This candidate will also play an active role in inventory management as it relates to 3PL and T-Mobile inventory sync, adjustments and approvals required.


This is a highly dynamic and continuously evolving area of T-Mobile’s business; the ideal candidate works well in a fast-paced and changing environment, possesses excellent problem- solving skills, builds strong relationships and can communicate effectively across organizations.

Responsibilities:

• Field inquiries and escalations from T-Mobile’s customer facing teams and communicate results from research
• Work with T-Mobile’s Operation Team and 3PL to identify process opportunities to enhance the accuracy and efficiency of product returns and receipt
• Partner with 3PL Reverse Return Center and T-Mobile Operations Team to address and resolve process issues related to escalations
• Monitor open return orders and ensure any aging product pending receipt is researched and resolved prior to customer / retail impacts
• Work with 3PL and Operations Team on inventory sync variances and any required inventory adjustments, creating adjustment tickets where necessary

Qualifications

• 2-4 Years
  • Reverse Logistics warehouse operations process and inventory controls
  • System Order management related to accuracy and receipt processing
  • Experience working with and managing warehouse or third party logistics service providers
  • Wireless or other consumer product OEM experience
  • Bachelors Degree

• Application Experience
  • Proficient in Excel
  • SQL experience is beneficial
  • SAP
  • Visio

• Soft Skills
  • Utilize a logical and systematic approach to identifying, analyzing and solving problems in both physical and data based processes.
  • Work effectively in a diverse environment, extremely flexible with changing priorities, and learn new skills and systems quickly.
  • Articulate thoughts and ideas clearly and concisely in written and verbal form which yield desired results for the business.
  • Ability to make and communicate effective decisions based on business requirements, efficiency and business impacts.

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No):



DOT Regulated :
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.


If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!


T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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