Customer Project Manager

Location

North Carolina | United States

Job description

Who We Are

Cisco’s Customer Experience (CX) organization helps customers adopt and optimize technology. Our team supports Service Providers in their journey to build secure and innovative networks.

Who You'll Work With

Our Project Specialist will work with anybody at Cisco required to deliver a successful outcome to the customer! Most days will be spent working with senior delivery leaders and engineers, but Project Specialists will work with Sales, Operations, Development Engineering and global teams across the world.

Who You Are

You are a future leader, love planning, and have strong tool and financial leadership skills. You are an active learner and are willing to pursue Project Manager Professional (PMP) and Certified Scrum Master (CSM) Certifications. You have a technical or business undergraduate or Master’s degree.

Key responsibilities are listed as follows:

• Desire to grow career in Project Management and Agile Frameworks.
• Lead and run end-to-end project delivery by delivering on contractual requirements, revenue and profitability targets while maintaining an excellent customer experience
• Ensure revenue and cost is forecasted accurately for your projects and align closely to ensure accuracy in reporting and roll up to the business.
• Ensures accurate Scope and Change Management processes are adhered to, runs change management handling between customer, partner & account teams
• Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project team members to drive delivery excellence by delivering target cost, schedule, quality
• Establish and maintain excellent relationships with team members (Customer, Sales, Services, Business Units, Executives, etc.)
• Ensure the collection of lessons learned, Goodwill and findings to share and apply within the PM community
• Communicates effectively with Executives and team members to identify needs and evaluate alternative business solutions and strategies
• Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modeling and margin analysis
• Elicits customer feedback to appropriately gauge satisfaction and direction

Required Qualifications

• Bachelor’s Degree in business, Engineering, or Technology.
• Outstanding written and verbal communication skills.
• Able to work in a highly matrixed environment and get things done
• Excellent Stake-holder management, high personal impact, ability to work externally with customers and Cisco organization to align priorities and resources

Desired Skills

• Bi-Lingual French/English
• Master’s Degree in Business, Engineering, or Technology
• Professional PMI certification PMP or equivalent
• Certified Scrum Master (CSM)
• Understanding of Software development lifecycle and delivery methodology, including Agile based PM frameworks, SAFe
• Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation
• 5-10 years of experience in running and leading networking projects and turnkey programs

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart-Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Job tags

Salary