Compass Group
Location
Mountain View, CA | United States
Job description
Position Title: General Manager
Salary: 100,000-115,000
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
The General Manager for Bon Appetit Management Company is responsible for the
overall success of the Café operations. This means adhering to the Client’s culture
and guidelines, the Health Department’s regulations, and Bon Appétit’s standards
and expectations of food quality, freshness and presentation. This position oversees
the daily administrative and operational tasks, including financial management and
analysis, sanitation and safety. This position also motivates, trains, develops and
directs all employees to accomplish the objectives of the operation to the satisfaction
of the customers, and maintains a working relationship with the Client.
POSITION OBJECTIVES:
In the performance of their respective tasks and duties all employees are expected to
conform to the following:
● Perform quality work within deadlines with or without direct supervision.
● Interact professionally with other employees, customers and suppliers.
● Work effectively as a team contributor on all assignments.
● Work independently while understanding the necessity for communicating and
coordinating work efforts with other employees and organizations.
Overall Management
● Meets all timelines for payroll, service, accounts receivables, human
resources, corporate office and all other timelines given by Client and
management.
● Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to
quality food and exemplary service.
● Takes ownership of the Café.
● Has a Passion for food.
● Ensures all products and purchases meet Bon Appetit sustainability guidelines
● Has knowledge of and enforces the Client/Bon Appétit contractual agreement.
Supervision and Development of Staff
● Hires, trains and supervises the daily conduct of the staff.
● Supervises the adherence to proper uniform standards following the employee
handbook and established account guidelines.
● Orders employee name tags.
● Helps develop and revise job descriptions.
● Helps conducts staff reviews, coaching sessions, and disciplinary actions.
● Ensures that all Hiring and Training standards are met and documented for
direct hires, including but not limited to New Hire Packet, Employee/Manager
Hand Book Sign off Sheet, Fact Training Completion, and Safety Training.
Food Programs
● Oversees that high quality food items are creatively well prepared and
presented in a cost effective manner.
● Follows Bon Appétit food standards.
● Meets and exceeds the expectations of the customer and client perceived
value.
● Ensures that all products and ingredients that are used are purchased
following bon appétit purchasing standards and sustainability commitments.
● Works with management team to ensure that all display, catering and café
service and culinary set up meet specific account standards.
● Makes sure all kitchen waste is disposed of properly in the most sustainable
manner as supported by the client
Customer Service and Client Relations
● Represents the company in a courteous, efficient, and friendly manner in all
customer, client and employee interactions
● Responds to all comments and complaints within 24 hours and follows up with
a written response to the Director of Operations or General Manager
● Interacts with customers and resolves customer complaints in a friendly and
service oriented manner
● Communicates with the Client honestly, accurately and in a timely manner.
Financial Management and Analysis
● Follows all Bon Appétit’s requirements as outlined in the Accounting Manual.
● Analyzes weekly business, making recommendations.
● Writes and revises the Café Operations Manual.
● Completes inventory with Chef on an appropriate schedule
● Conducts cashier audits, guaranteeing the integrity of the cash handling
system.
● Prices all menu and catering items, specifying portion and prep quantities
while adhering to food, and sustainability guidelines.
● Maintains and monitors café payroll in conjunction with business forecasts and
the budget.
● Ensures that food cost meets budgetary goals each week
Retail Management
● Ensures that overall café meets the standards as presented in Great
Expectations, as well as oversees the daily appearance and upkeep of the
Café
● Supervises the proper garnishing and presentation of food.
● Adheres to Bon Appétit’s standards of fresh and creative décor, as specified in
Great Expectations
● Ensures that overall café meets the standards as presented in Great
Expectations, as well as oversees the daily appearance of the entire Café
● Edits the daily signage for proper spelling and descriptions.
● Works with Chef to plan seasonal, holiday specials and offerings, plans and
reviews marketing, signage and display of items with Operations Director or
Marketing Manager.
● Utilizes all web based informational systems, including web menu and
catering menu.
Special Events
● Assists Catering Management team with special events as needed with staff,
culinary and management presence
Marketing/Sales
● Works with Café or Executive Chef to Plans Seasonal tastings of new menu
items, solicit feedback from guests.
● Works with Operations and Marketing team to develop and implement sales
programs on campus to solicit new business, and track participation
Note: Job duties are subject to change as needed.
FOOD AND SAFETY RESPONSIBILITIES:
● Adheres to all Health Department, OSHA and ADA regulations.
● Follows all Safety Manual guidelines.
● Develops and revises Front of the House daily and weekly cleaning checklists
and oversees their accomplishment.
● Conducts weekly F.A.C.T. meetings, and ensures that regular trainings are
occurring in units
● Reports any injury, accident and/or food borne illness incident for customers
and/or staff accurately and in a timely manner to the General Manager.
● Trains Front of House personnel in safe operating procedures of all equipment,
utensils and machinery. Provides safety training in lifting, carrying, hazardous
material control, chemical control, first aid and CPR.
● Attends monthly safety meetings and participates in safety inspections
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
Education: College degree or degree in HRI.
Experience:
● Has a minimum of 3 years applicable experience in a like volume and quality
food service establishment,
● Posses general hospitality knowledge and interest in sustainability and
sustainable food practices
● Has the ability to operate Web based ordering systems, process customer
requests, changes to orders, menu updates and client profiles.
● Proficient with word processing and spread sheet applications.
● Posses the ability to meet Bon Appétit unit specific uniform standards
for this position.
● Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.
● Wear a cut resistant glove whenever using a sharp or potentially sharp
tool or instrument.
CERTIFICATES, LICENSES, REGISTRATIONS:
● ServSafe Certification
Ability to complete the following Bon Appétit training:
● Preventing Harassment
● Wage & Hour Training
● Leave of Absence Training
● Manager Safety Training
● Food Allergies and Celiac Training
Apply to Bon Appetit today!
Bon Appetit is a member of Compass Group USA.
Associates at Bon Appetit are offered many fantastic benefits.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
Req ID: 1283969
Bon Appetit
BRYAN GONI
Job tags
Salary
