Incident Coordinator

Location

Suwanee, GA | United States

Job description

Great Benefits:

• Paid Weekly
  
• Excellent Benefits including Medical, Dental, Vision & 401K Matching
  
• Paid PTO Days
• In office opportunity 
• Pay rate - $18-$21 an hour *Based on Experience*

General Purpose :

Maintain coordinator role for Star Breakdown Service (SBS) department in accordance with Star's vision, mission and expectations. Perform necessary day-to-day incident coordination activities and functions for SBS department as defined within identified responsibilities below. Provide necessary support for Star Branches, vendors and customers that will assist with profitable growth and development of SBS. Participate as a “key” member of the Star Leasing Co. SBS program by assisting in promoting a work atmosphere where associates are excited to be part of a team that is focused on customer satisfaction and the profitable growth of SBS to the benefit of Star Leasing Co.

Corporate Responsibilities :

• - Understand and comply with Star's Corporate Expectations and company policies in everything you do at Star.
• - Communicate, model and maintain compliance with Star's corporate expectations and policies by incorporating those behaviors into all routine interactions with Star associates, customers and vendors.
• - All Star associates are asked to be “mindful” of their personal health and expected to work safely at all times for themselves and their families. Additionally, Star associates are expected to “lookout” for the safety of others and immediately communicate any safety related concerns to the appropriate person(s), regardless of position or rank.
• - Assist SBS Program Manager and SBS Program Administrator as instructed, helping to ensure SBS program is a productive and viable program within Star Leasing Co.
• - Insure physical appearance of designated workspace meet and or exceed Star Leasing Co. expectations as determined by SBS Program Manager.
• - Provide ideas and feedback on how to improve customer/vendor service to SBS Program Manager.

Administrative Responsibilities :

• - Assist customers with OTR breakdown incidents from initial call in to completion of incident in a professional/courteous manner in accordance with Star's standards and expectations.
• - Coordinate each incident thoroughly and ensure proper notes and data are entered into SBS system to easily identify incident details.
• - Locate and assign a “preferred” vendor to each incident by utilizing proper vendor network search engine(s). Ensure proper and professional communication with vendor until incident is resolved. Ensure vendor is assigned an SBS reference number at time of initial report/call in.

Administrative Responsibilities : (cont'd)

• - Communicate to customers, periodic incident updates throughout duration of OTR incident to ensure customers are aware of all incident details.
• - Utilize proper OTR incident tracking tools as provided by SBS Program Manager to properly track each incident and to assist in retrieval of invoices from vendors. Ensure all data on invoice is correct and provide vendor with purchase order number.
• - Assist SBS Program Manager and Administrator with retrieval of “National Account” tire vendor invoices when necessary and as directed.
• - Handle conflicts professionally, properly, and report all conflicts to SBS Program Manager to ensure proper follow up is executed.
• - Develop, maintain and distributes weekly & monthly SBS and branch performance reports as determined by SBS Program Manager.

Qualifications :

• - Excellent communication skills
• - Excellent ability to “multi-task”
• - Conflict resolution skills
• - Proficient in Microsoft Excel and basic office applications
• - Excellent organizational and time-management skills
• - Good understanding of maintenance practices/procedures within our industry
• - Experience in managing and working with vendors
• - Enthusiasm – it's contagious!

Physical Demands:

• - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• - While performing the duties of this job, the employee is regularly required to talk and hear
• - The employee frequently is required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and climb and balance
• - The employee is occasionally required to stoop, kneel, crouch, or crawl
• - The employee must occasionally lift and/or move up to 15 pounds
• - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception

Work Environment:

• - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• - The noise level in the work environment is usually moderate

Job tags

Salary