European Wax Center
Location
Lutz, FL | United States
Job description
The role of a Call Center Representative is to represent European Wax Center in a professional and consistent manner, while upholding the company's core values. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. The Call Center Representative is the first impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.
Duties and Responsibilities:
Ability to be friendly and engaging on the phone with guests.
Ability to focus on phone calls in a fast-paced environment
Ability to handle escalated calls with confidence and professionalism.
Must be a team player and pick up shifts, if needed
Responsible for educating guests on current in-center promotions.
Responsible for arriving to work on time.
Responsible for following all corporate policies and procedures.
Responsible for center cleanliness
Other duties as assigned
Knowledge and Skill Requirements:
High school diploma or equivalent is required.
Ability to prioritize work effectively.
Strong verbal communication skills.
Ability to receive constructive feedback from team and management
Must have flexibility to meet shift requirements, be able to work flexible days/hours, including weekends
A positive, friendly, upbeat, and personable demeanor.
An ability to work independently with limited supervision.
Full understanding of the EWC values, vision, and strategy. The duties of this position may change from time to time. . This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Job Types: Full-time, Part-time'
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Work Location:
Multiple location: Lutz, Florida Work Remotely: No
Job Types: Full-time, Part-time
Pay: From $11-$15 per hour
Benefits:
Employee discount
Health insurance
Paid training
Paid Time Off
European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.
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