Customer Care Lead (Fishers)

Location

Fishers, IN | United States

Job description

Full & Part Time Positions Available!

Job Summary

The Customer Care Lead will create an inspiring team environment with an open communication culture. The Customer Care Lead is responsible for creating a successful customer experience for clients and their loved ones. Customer Care Lead are responsible for answering all customer questions and/or concerns regarding services at the Pet Palace.

Company Culture & Perks

Our team members are hardworking, compassionate pet lovers. Our unique model was designed with our client's pet's comfort and safety as our top priority. The energetic environment at Pet Palace highlights our team members' strong work ethic and attention to detail. The team environment allows for our clients to receive the unparalleled customer experience. At Pet Palace, our Mission is to put joy in pet's lives by providing superior care and comfort through compassionate personal interactions with pristine accommodations.

Team Member Perks:

• Enjoy snacks & lunches provided by us!
• Need a flexible working schedule? We are as flexible as they come!
• Amazing Employee Rewards Program
• Regular advancement opportunities
• Eligibility for multiple increases yearly
• Work with dogs and cats daily! We offer employee discounts too!
• Facility Travel

Check out our website at  (  or our Instagram @petpalaceresorts (

How to Apply

1. Via Indeed (
2. Via Our Career Site (

Job Responsibilities

• Set clear team goals
• Delegate tasks and set deadlines

• Provide superior customer service in all situations including unfavorable situations
• Greeting and interacting with customers by phone, email, and in-person
• Create and manage customer reservations
• Provide facility tours to interested customers
• Maintain accurate files and records
• Handling and walking pets, mostly at check-in / -out
• Motivate team members
• Discover training needs and provide coaching
• Open and Close the facility
• Other duties as assigned

Job Qualifications

• Ability to lead large groups of employees
• Desire to work in a fast-paced environment
• Ability to multi-task
• Attention to detail and ability to observe animal behaviors daily
• Operate basic computer software
• Flexible schedule including nights/weekends/holidays
• Customer Service experience preferred
• Previous animal care experience preferred
• Capable of lifting up to 40 pounds
• Ability to stand up to 8 hours

Pay Range - $12.00 to 15.00 (hourly)

Equal Opportunity Employer Statement

Pet Palace is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job tags

Salary