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Location

West Chester, PA | United States

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Job description

ROLE MISSION: At Scott Honda, our F&I Business Managers are empowered to accomplish great things. We recognize our brand is our promise, and our experienced F&I team works in cooperation with the sales team and lenders to accurately, consistently, and with confidence offer financing solutions for a smooth and easy vehicle purchase. Our F&I managers capably navigate purchasers of all types — including the rate savvy, payment conscious, and credit challenged buyers. In addition, our F&I team is skilled in explaining the benefits of extended service contracts, GAP, road hazard/theft/environmental protections. At our dealerships, the successful F&I professional thinks through the lens of a 5-star customer experience without exception. We greet our guests with enthusiasm and we value their time. We respond to customers and our team with speedy and diligent communications that overdeliver on customer expectations during both scheduled and on-the-spot purchases. Our ideal candidate is a career-minded professional who works well in a team culture, is experienced in coaching a sales staff cooperatively on lending policies and back-end products. This individual is flexible, ready to share insights and improve processes when necessary, to recognize extraordinary efforts, and to live our core values on a daily basis.

ROLE COMPETENCIES:

• Positive Attitude
• High Energy Motivator
• Respectful Communicator
• Professionalism
• Accountable
• Mentor
• Goal Setter
• Time Manager
• Problem-Solver
• Coachable

CORE RESPONSIBILITIES:

• Provide financing options that both optimize customer needs and maximize dealership profitability. Complete financial, legal, and dealer paperwork with accuracy to facilitate transaction.
• Educate sales staff on products and policies through on-going training and mentorship. Present aftermarket protection and extended warranty products to our guests.
• When each deal agreement is reached, follow sales process to conduct customer interview in preparation for finance presentation.
• Take cooperative ownership of the compilation of all customer information, placing ultimate priority on valuing our guests’ time.
• Collaborate with Sales Managers to achieve goals, to build profitable deals, to support our sales team, and to create a smooth transition for customers from sales to finance.
• Be accountable for contracts in transit, and work with Accounting team to take ownership of issues that contribute to delays in funding.
• Provide attentive response to customer financial questions and concerns; serve as the resource for all state, federal and local regulations for dealer compliance.
• Build and maintain positive relationships with a variety of lending institutions to secure competitive rates and financing programs.
• Be a brand ambassador for our dealership which includes, at a minimum, accurately and confidently highlighting dealership amenities to maintain our brand and support the entire dealership team.
• Be a culture advocate; commit to intentionally focusing on helping our organization become the-best-version-of-itself.

COMPANY MISSION: We Drive Dreams and Lives Forward By Creating Moments Through Professional and Thoughtful Service. Scott Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

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