Manufacturing Sales Support Specialist
Location
Cartersville, GA | United States
Job description
Position Objective:
This role will be a hybrid position between the Customer Service and Sales Administration Team. This position will report directly to the Customer Sales Support Supervisor. The primary role will be to manage the switchboard/front office and order processing for the commercial division.
Contact us:
- Apply Monday – Friday from 8am – 5pm
- Apply Online at by Selecting “Register With Us”
- Call or Text Us Anytime 770.383.8773 with Questions
Hours:
Compensation for Manufacturing Sales Support Specialist:
Duties include:
- Keep all customer information updated in Syspro, Act, and/or Excel databases.
- Enter, track, and research sample orders/statuses and communicate to reps and customers.
- Assist with other order entry and all that encompasses.
- Process POD rebates.
- Provides pricing, freight quotes and delivery information to customers.
- Responsible for logging all emailed and faxed orders on a daily log sheet.
- Process customer orders, request and send acknowledgements.
- Proof customers' orders to ensure complete information has been entered.
- Must maintain accurate files and notes on orders as needed.
- Respond to customer (internal as well as external) via email and phone.
- Provides pricing, freight quotes and delivery information to customers.
- Must keep current with customer accounts and special requirements.
- Resolve issues with customer orders, which may include coordination with sales, warehouse, and logistics employees.
- Must maintain good knowledge of product base and keep current.
- Enter, track, and research Commercial and Sample orders/statuses and communicate to reps and customers as needed.
- Keep up with logistical processing of customer orders, which may include coordination with sales, warehouse, and logistics employees.
- Assists as needed with logging email requests, orders and checking the daily work log for the CS team.
Other duties may be assigned.
Qualifications/Skills:
- Must possess good working knowledge of Microsoft Applications including Word and Excel.
- Capable of data entry with detail and accuracy.
- Attention to detail and accuracy.
- Ability to multi-task and have good organizational skills.
- Excellent communication abilities both verbal and written.
- Other administrative duties as assigned
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Requirements:
- Clean Criminal Background
- Ability to Work Independently
- Good Verbal and Written Communication Skills
- Ability to Pass Immediate Drug Screen
Physical Demands/Work Environment
- Office Setting
- Sitting for 8+ hours
PSI is an Equal Opportunity Employer
Job tags
Salary
$16 - $17 per hour
