Front House Supervisor - South Fort Collins
Location
Fort Collins, CO | United States
Job description
This is a full-time hybrid supervisor position with day-to-day duties that include full completion of front desk duties in addition to managing front desk staff, managing front desk systems and point of sale (POS) system, payroll assistance, money handling, conflict resolution, decision making and problem-solving, online review management, boutique retail management, and front desk supply management.
What will you do?
- Provide EXCELLENT customer service to all clients.
- Recruit, interview, hire, onboard, and train new front desk staff.
- Supervise front desk staff (scheduling, monitoring attendance and performance, mentoring, etc.)
- Assist COO with payroll tasks (reporting PTO use, new staff members, etc.)
- Implement specials, sales, and incentives to increase sales and performance.
- Manage and maintain front desk area, systems, and boutique area.
- Maintain cash drawer, run deposits, and keep record of closing reports.
- Maintain office supply and paper product inventory.
- Manage and merchandise boutique retail (coordinate with buyer to update inventory.)
- Serve as a management representative for customer complaints and feedback.
- Respond to online reviews.
- Report to and partner with the Wax Manager for effective and holistic shop leadership.
- Provide monthly and weekly reporting to upper management on sales, staff performance, and shop needs.
- Notify upper management if any maintenance is required.
- Assist with other duties as assigned.
What does it take?
- High school diploma or equivalent
- 2 years of previous customer service experience required
- At least 1 year of management experience preferred
Specialized Skills
- Strong written and verbal communication skills
- Compassion, positivity, and professionalism
- Strong basic math skills
- Strong computer skills with understanding of general computer programs, phones, and printers
- Excellent problem-solving skills
- Comfortability directing the work of others and
- Ability to maintain anonymity in regards to sensitive conversations or topics with both staff and clients
- Ability to work flexible days, hours, and weekends
- A positive, friendly, upbeat, and personable demeanor
- Ability to receive and implement feedback
- Desire to work in a fast-paced, autonomous role
- Attention to detail and desire for excellence
The Screamin Peach offers additional benefits that include: vacation and sick time, Telehealth benefits, and ancillary benefits through Aflac and Edward Jones.
The pay for this position starts at $14.42 per hour while training and $16.00 per hour once front desk training is completed.
Job tags
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