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Location

Pembroke Pines, FL | United States

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Job description

St. Edward Catholic Church, in Pembroke Pines, Florida, is now hiring for a full-time Parish Office Receptionist/ Administrative Assistant. This position seeks someone that will reflect the best of the Catholic Church by offering a warm and welcoming first-point-of-contact experience to anyone coming to St. Edward's. This position must represent the best face of the Church. The candidate will be responsible for welcoming people, helping, and assisting them with general inquiries, parish registrations, and answering and greeting callers by assisting and directing them to the appropriate staff member. This position works in an atmosphere of Stewardship as a Way of Life to better assist those who are entering the parish for the first time seeking an encounter with God, as well as existing parishioners who are renewing their stewardship commitment. The candidate performs all duties and responsibilities in alignment with the Catholic Archdiocese of Miami. Schedule: Monday- Friday, 8:30 a.m.- 5:30 p.m. Responsibilities:

• Provides exemplary customer service to employees and others who contact St. Edward Catholic Church by phone or in person, assesses their needs, and directs them to the appropriate department.
• Embraces a warm and welcoming sense of hospitality and professionalism.
• Provides callers and visitors with answers to basic questions on operations, office locations and schedules, or documents and transmits concerns to appropriate staff member.
• Performs clerical duties such as data input, preparing mailings, accepting and distributing packages, reviewing voicemail, and receiving Parish mail.
• Records and processes Mass intentions in the database.
• Maintains database of parishioner registrations and contributions and enters the weekly contributions into the ParishSOFT software.
• Prepares the quarterly transmission of parishioner data to the envelope company.
• Becomes familiar with basic terminology, titles of personnel of the Catholic Church, and ministries in the Archdiocese to better relay messages and policies.
• Maintains contact information with resources outside of the Parish (i.e., Catholic Charities for people seeking immediate direct services.) that can be helpful to those in need.
• Develops knowledge of the Archdiocese of Miami's offices and services.
• Presents a positive, professional, business-like image when representing St. Edward Catholic Church.
• Respects the confidentiality of information acquired through the role within St. Edward Catholic Church.
• Other duties may be assigned.

Qualifications:

• Minimum: High School diploma or GED and three years administrative experience in a customer-service environment.
• Preferred: Post-secondary college or business-school education and three years of experience in a customer-service environment.
• Familiarity with the Archdiocesan website. (
• Knowledge of basic tenets of the Catholic Church, its hierarchical structure, and entities.
• Excellent human relations and service skills including ability the to maintain focus on and professionalism in challenging situations, both in person and by phone.
• Must be able to multi-task with a high level of accuracy in an environment of simultaneous callers and visitors.
• Ability to type at least 50 wpm with 90 percent accuracy.
• Proficiency in computer literacy, including ability to navigate search engines effectively to locate information for callers.
• Proficiency in MS Outlook, MS Word, and MS Excel, and knowledge of MS PowerPoint.
• Good oral and written English-language communication skills, including clear speaking voice.
• Good Spanish-language oral and written communication skills required.
• Experience in a Roman Catholic environment strongly preferred.

To apply: send resume with cover letter to Office Manager.

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Job tags

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Salary