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Location

Santa Fe, NM | United States

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Job description

Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Role Summary
Join our team as a Lodge Guide and become one of the authors of our story. As part of the Bishop's Lodge family, you will be responsible for, serving the needs of the business, our guests, and our colleagues by meeting and exceeding the guest’s needs from the moment they arrive through their departure.

Key Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Greet and respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Use the Tag system to mark bags and use guests’ name upon arrival and departure
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation.
• Coordinate and supervise the activities and foster good relations with the Car Services used to transport guests
• Provide guest transportation as required by Bishop's Lodge / Forbes standards and driving the GEM cars and property cars including, maintaining complete knowledge of correct maintenance and use of the property vehicles.
• Provide information and assist staff in recommending area restaurants, theatres, community events, activities, etc. to ensure optimum guest satisfaction.
• Resolve guest complaints and report guest issues immediately to the Manager on Duty.
• Maintain organization of the bell closet, and oversee the receiving and shipping of all guest packages.
• Monitor and maintain cleanliness, sanitation, and organization of the front entrance, lobby areas, and bell closet.
•   Inspect all parking areas including the hotel valet area, and employee lot to ensure proper parking procedures are being followed

Required Qualifications

• Valid Driver's License
• One year of experience in the hospitality industry
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Bishop's Lodge is an Equal Opportunity Employer, M/F/D/V. Bishop's Lodge provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bishop's Lodge complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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