Supervisor PreArrival Patient Financial Services

Location

Type, TX | United States

Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the fifth consecutive year, we invite you to continue your healthcare career with us at William P. Clements Jr. University Hospital. You’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Summary

Works under minimal supervision to supervise the daily operations of the teams responsible for pre-registration, benefit verification, prior authorization, and financial planning and counseling to patients in numerous departments and within the hospital.

Minimum Qualifications

Education/Experience

Bachelor’s degree plus one (1) year of supervisory experience in a related field (clinic and/or business operations, health care management, or revenue cycle). In lieu of a bachelor’s degree, three (3) years of experience in related field  (clinic and/or business operations, health care management, or revenue cycle) plus two (2) years of supervisory experience.

Required Certification / Membership – within 1 year of promotion/hire

CHAA = Certified Healthcare Access Associate

CHAM = Certified Healthcare Access Manager

NAHAM = National Association of Healthcare access Management

Essential Functions

1. Demonstrate continuous performance improvement in targeted areas of responsibility in alignment with the overall Revenue Cycle improvement targets.
2. Demonstrates ongoing competency skills, above level problem solving skills and decision-making abilities. Supervises operations effectively; effective follow-through and follow-up; takes accountability; integrates financial understanding into solutions; demonstrates technical proficiency.  Acts with urgency to address issues and anticipates customer needs.  Articulates views clearly and directly, listens attentively to others, communicates quickly issues affecting staff and patients. Supports department and University goals and objectives.
3. Motivates staff to develop and achieve goals and objectives. Works to address employee satisfaction.
4. Establishes and maintains performance standards.  Tracks key performance metrics and provides regular feedback and coaches direct reports, ACD line monitoring, conduct performance evaluations, and provide or arrange the appropriate training.  
5. Provides direction and guidance and supports professional growth and development to direct reports in the area of financial clearance. 
6. Plans, organizes, assigns, and evaluates work to ensure timely revenue cycle workqueue metrics are achieved by direct reports. Compiles, analyzes, and reports status and issues involving all aspects of assigned areas.
7. Maintains a proactive approach and reviews and analyzes information and workflows, identifies problems, recommends solutions, and implement changes as necessary to maintain efficient and effective processes. Assists in testing new workflows and processes.
8. Ensures departmental policies and procedures are properly followed; develops and revises policies and procedures as needed. Communicates and educate appropriate personnel.
9. Assists manager in timely / accurate preparation of statistical reports for stakeholders and maintaining relevant department reports to assist management with tracking of performance indicators.  
10. Attends meetings and trainings, completes special projects, and participates in committees and project groups / task force teams to assist with quality and work performance issues.
11. Works with the Patient Assistance Office, medical directors, revenue cycle managers, Information Resources, MSRDP, Patient Financial Services, Risk Management, and other departments as needed to ensure a high efficiency of operations. 
12. Oversees department schedule, time editing (Kronos) for direct reports, FMLA tracking, time and attendance issues; ensuring staff coverage for all shifts and availability to assist patients with financial clearance issues.
13. Maintains an active role in the selection and onboarding of new employees.
14. Holds staff accountable and works with Employee Relations regarding disciplinary actions.
15. Serves as backup to the manager and employee as required during vacation, transitions, sickness or other absences.
16. Keeps staff informed or changes in provisions and requirements for governmental and managed care programs.
17. Duties performed may include one or more of the following core functions:  a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
18. Performs other duties as assigned                      

Knowledge, Skills, & Abilities

• Work requires ability to work with confidential information on daily basis.
• Work requires working knowledge of insurance, insurance billing, and various types of health insurance plans 
• Develops People – Values diversity; coaches people; develops future talent; delegates; effectively deals with employee problems.
• Leads Change – Takes initiative; shows adaptability, flexibility; thinks and plans strategically; articulates clear vision and goals; champions innovation.
• Drives for Results – Manages business operations effectively; effective follow-though and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
• Building Teams – Clarifies roles and responsibilities; includes all organization personnel into decision-making process; develops win-win solutions; collaborates with colleagues and peers; builds coalitions and partnerships; manages conflict constructively.
• Focuses on Customer – Acts with urgency to address service issues; assesses and anticipates customer needs; demands highest level of service from self and staff; recovers quickly from service breakdowns and improves processes; ensures staff technical training and proficiency.
• Communicates – Encourages candid exchange of ideas; articulates views clearly and directly; expresses facts clearly in writing; listens attentively to others; communicates a compelling vision to staff; communicates quickly issues affecting staff.

Working Conditions

Work is performed in a general office setting and/or remotely.

Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of Vice President for Human Resources Administration or his/her designee.

Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position.  Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons.  Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify.

For COVID-19 vaccine information, applicants should visit 

To learn more about the benefits UT Southwestern offers, visit 

This position is security-sensitive and thereby subject to the provisions of Texas Education Code §51.215.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary

Salary Negotiable

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: 

Job tags

Salary