Randstad Technologies
Location
Greenville, SC | United States
Job description
job summary:
Job Requirements
strong PC skills including but not limited to Microsoft Suite software
Expert level requiring advanced business knowledge
Ability to consult on the largest and most complex projects
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
strong verbal and written communication skills
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Responsible for 25 processes of medium complexity
Understands and contributes to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Department Overview
Technical writer uses operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.
Qualifications
It is highly preferred that the candidate will also:
- Serves as the primary contact for the SOR vendor for data
- Completes intake meetings with vendor (review of the identified errors)
- Partners with the LOBs to understand the technical aspect of the issue for any data or reporting needs
- Writes and submits the high-level business requirements for the review with the Vendor
- Tracks responses and completes documentation for issues
- Completes root cause analysis for identified issues
- Partners with the LOB to ensure customer impacts were remediated
- Ensures updates to procedures/controls are completed
Inclusiveness
CANDIDATE PROFILE DETAILS:
Degree/Certifications Required: Bachelor's degree
Years of experience: 2-4yrs
Reason for request/why opened: New projects moving to a new system
Project Scope: Technical writing procedures ( net new or update ) working with the line of business for updates
Background :
Call center , compliance ,regulatory experience as a technical writer
Must Have :
Technical Writer 3yrs
MS office suite 4yrs
Compliance / regulatory 3yrs
strong communication skills
Nice to have :
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
location: Greenville, South Carolina
job type: Contract
salary: $30 - 34 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job Requirements
strong PC skills including but not limited to Microsoft Suite software
Expert level requiring advanced business knowledge
Ability to consult on the largest and most complex projects
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
strong verbal and written communication skills
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Responsible for 25 processes of medium complexity
Understands and contributes to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Department Overview
Technical writer uses operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.
Qualifications
It is highly preferred that the candidate will also:
- Serves as the primary contact for the SOR vendor for data
- Completes intake meetings with vendor (review of the identified errors)
- Partners with the LOBs to understand the technical aspect of the issue for any data or reporting needs
- Writes and submits the high-level business requirements for the review with the Vendor
- Tracks responses and completes documentation for issues
- Completes root cause analysis for identified issues
- Partners with the LOB to ensure customer impacts were remediated
- Ensures updates to procedures/controls are completed
Inclusiveness
CANDIDATE PROFILE DETAILS:
Degree/Certifications Required: Bachelor's degree
Years of experience: 2-4yrs
Reason for request/why opened: New projects moving to a new system
Project Scope: Technical writing procedures ( net new or update ) working with the line of business for updates
Background :
Call center , compliance ,regulatory experience as a technical writer
Must Have :
Technical Writer 3yrs
MS office suite 4yrs
Compliance / regulatory 3yrs
strong communication skills
Nice to have :
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
qualifications:
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