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Lead Customer Support Specialist


DataONE Software


Location

Andover, MA | United States


Job description

DataOne Software is a dynamic leader in providing vehicle data and software solutions for the North American automotive markets. We are passionate about building cutting-edge data products and solutions that drive the industry forward. Located in Beverly, MA, our team is currently operating in a hybrid environment, requiring two days per week on-site. Position Overview: Are you dedicated to delivering exceptional customer support? Are you a quick learner who thrives on problem-solving? If you possess strong communication skills and are excited about learning new technologies, we want to talk to you! DataOne is hiring a Lead Customer Support Specialist to join our growing team. In this role, you will be a crucial part of our Support Team, leading customer support calls, facilitating customer requests, collaborating with internal teams, and ensuring an excellent customer experience. This position demands a keen eye for detail, excellent communication skills, and the ability to streamline operations for optimal efficiency. Key Responsibilities:

Requirements: Schedule:
9:30a - 6:00p Monday through Friday. Some flexibility in scheduling is required for occasional off-hour, evening, and/or weekend work depending on business needs. Some overtime may be required occasionally based on business needs. Monthly on-call rotation required after 6 months - approx. 1 week a month. This role offers compensation of approximately $60,000 - $70,000. Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits include medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities. This job posting will stay open until the position is filled or deemed to be no longer necessary. Join DataOne Software and be part of a team that is driving innovation in the automotive data industry! Apply now to contribute your skills and enthusiasm to our dynamic and growing organization.

About DE

Dominion Enterprises (DE) is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports. Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units. Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.


Job tags

Holiday workWork experience placementFlexible hoursWeekend workAfternoon shift2 days per weekMonday to Friday


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