Staffing Operations Coordinator - CPAS

Location

Type, TX | United States

Job description

Staffing Operations Coordinator – CPAS

Job Summary

Works under moderate supervision to provide complex operational support in the hiring process of interview, candidate selection, and new hire onboarding on behalf of Centralized Patient Access Service contact centers.

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development to align with your future goals and to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a life-changing career!

Experience and Education

• Bachelor’s Degree in business administration or related field or equivalent required.
• Three (3) years of experience in patient care setting and/or human resources administration required.
• May consider years of experience in lieu of education.

Job Duties

• Recruitment Operations of Centralized Services – Patient Access
  • Maintains dedicated relationship with UTSW Human Resources Talent Acquisition Partner to ensure smooth communication and program success.
  • Reviews all incoming applicants to determine appropriate next steps for each candidate in both technical and personal attributes.
  • Conducts initial phone screening to determine interest and best fit; schedule subsequential interviews on behalf of Patient Access Leadership.
  • Participates in candidate interviews to make recommendations to hire, including in person, virtual, and hiring fair models.
  • Understands the unique needs of each team and workflow to optimize new hire placement.
  • Completes all necessary steps for UTSW Position Control Process to optimize budgeted positions and minimize any lag in the recruitment process.
  • Maintains good knowledge of UTSW hiring practices and policies.
• Onboarding Operations of Centralized Services – Patient Access
  • Conducts all new hire communications prior to their first day to ensure successful onboarding logistics.
  • Coordinates and schedules new hire training, as well as requests appropriate system access, tools, and resources.
  • Acts as the new hire liaison for the initial 2 weeks of hire to confirm that the employee training schedule, equipment, securities, and reporting structure are aimed for success.
    
• Personal Attributes
  • Skillfully uses a high level of emotional intelligence to determine candidate success.
  • Maintains a high level of customer service to all internal and external customers.
  • Provides leadership and guidance to onboarding staff, fostering an atmosphere of equality and inclusion.
  • Collaborates with internal peer stakeholders, such as CSA Career Development Program and Ambulatory Training Teams, to ensure success for candidate onboarding to UTSW operations.
  • Collaborates with Ambulatory Operations and other Departments on strategic projects.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Work requires the ability to coordinate and work independently.
• Work requires proficient knowledge of computers and office equipment.
• Work requires the ability to communicate effectively with internal and external contacts on policies and procedures.
• Work requires the ability to work with confidential information daily.

The following is the acronym, “PACT”, and is fundamental to all clinical positions at UT Southwestern Medical Center:

• P-Problem Solving: To achieve excellence in patient care and service, all employees are expected to take ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
• A-Ability, Attitude and Accountability: In keeping with a professional healthcare environment, all employees are expected to have the ability to perform their jobs and to appear and conduct themselves in a professional and positive manner.
• C-Communications and Compassion: It is our goal that all our communications are clear, courteous, timely, and delivered with compassion, respect, and appropriate confidentiality.
• T-Teamwork: In our medical environment, our patients regard every employee they encounter as a member of the UT Southwestern Medical Center team. Our goal is to individually work hard to contribute to our team, support our co-workers, and to achieve not only excellent patient care and service, but also a satisfying, caring environment for each other.

This position is security-sensitive and thereby subject to the provisions of Texas Education Code §51.215.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community.  As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.  To learn more, please visit:

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